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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Services Supervisor - **Company:** Brevard County Sheriff's Office - **Location:** Titusville, FL, United States - **Experience:** Expert - **Salary:** $61,360.0 - $74,360.0 - **Contract:** Permanent contract - **Skills:** Computer Programming, Databases, Data Transmissions, IT Management, Peripherals, Computer Equipment, Information Technology - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d3ac316be226713c ## About the Role Do you have a valid Driver's License license?, Do you have experience in Team supervision?, Do you have a High school diploma or GED?, Requires high school diploma or equivalent and 5 years of experience as an IT Support Technician or closely related position. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. All applicants must have no less than two (2) years of work experience. Must have verifiable past experience as a team lead or in a supervisory role. Position requires a valid Florida Driver's License which must be maintained for duration of employment. ## Description This class is responsible for daily oversight and direction of the IT technical support team. Plans, coordinates, and assigns tasks to team of IT Specialists. This class works according to general guidelines and requires considerable judgment and self-initiative., The tasks listed below are those that represent the majority of time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary. * Manages Information Technology services tickets by ensuring service levels are maintained, creating and managing escalation procedures for problems, receiving requests for service related to personal computer hardware, software, printer and telephone issues, resolving problems when possible, troubleshooting possible solutions, referring to computer and software manuals when necessary, assisting users by correcting problems or answering inquiries, maintaining help desk database, generating help desk reports and assigning work orders to appropriate person. * Assists IT Management with establishing team and staff objectives. * Ensures proper training and evaluation of IT Specialists. * Resolves personnel concerns, escalates to Management when appropriate. * Coordinates leave and approves time records of assigned staff. * Assigns and distributes daily tasks and objectives to team members. * Responds to questions from end-users. * Troubleshoots and resolves computer issues in person, via telephone/email, or remote. * Services cell phones and other data devices. * Provide comprehensive IT equipment support for desktop and laptop computer hardware, software, and peripherals. * Provide programming, support and assistance with cellular devices and mobile cameras. * Answer user inquiries regarding computing and cellular device operation to resolve problems; escalate problems to a higher level for resolution as needed. * Set up, relocate, and maintain cellular and computing devices for employee use performing and ensuring proper installation of cables, operating systems and/or appropriate software. * Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications. * Install and programming of data devices and camera systems. * Maintain records of daily data communications transactions, problems and remedial actions taken or installation activities. * Provide support to outside vendors regarding hardware and software matters. * Provide assistance to Unit peers in support of daily operations and work environment growth. * Maintains accurate inventory and surplus counts for area of responsibility. * Applies all policies regarding copyright, state, federal and local applicable laws and license maintenance. * Regular, dependable and punctual attendance is an essential function of this job. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)