> Markdown version of [/jobs/ext/538949-helpdesk-manager](https://www.wearedevelopers.com/jobs/ext/538949-helpdesk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Manager - **Company:** Dasi, LLC - **Location:** Doral, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer Networks, Computer Engineering, Information Technology, Performance Monitor - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2e68304c5d575810 ## About the Role Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, The ideal candidate for a Helpdesk Manager role will have a strong technical background in IT systems, as well as experience managing teams and providing technical support. A bachelor's degree in computer science or a related field is typically required, along with several years of experience in systems support management or technical support. Strong leadership, communication, and problem-solving skills are also essential for success in this role., * Excellent written and verbal English - ability to confidently communicate with the team and stakeholders. * Excellent organizational and time management skills. * Excellent relationship building and interpersonal skills. * Willingness to take ownership of business processes including problems and investigation of issues and see them through to completion. * Demonstrated ability to apply oneself in demanding situations and prioritize work demands. * Strong problem analysis skills. * Experience of managing multiple complex priorities. * Proven experience working with end users, customers, and IT professionals. * Possess a flexible, independent, self-starter mentality., 5+ years of overall experience working at DASI or in the Aviation Industry. * Degree in IT, Computer Science, Computer Engineering, related field, or equivalent experience. * Solid understanding about DASI's business processes and history. * Excellent client-facing and interpersonal communication skills * Solid organizational skills, including attention to detail. ## Description At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and effective technical support., * Manage and supervise a team of systems support specialists, including hiring, training, and scheduling. * Set and monitor performance goals and metrics for the systems support team. * Develop and implement systems support policies and procedures. * Coordinate and schedule maintenance and upgrades for IT systems and networks. * Ensure that systems support staff have the necessary tools and resources to provide effective support. * Monitor and respond to customer feedback and complaints. * Monitor and troubleshoot system performance and make recommendations for improvements. * Collaborate with other departments and stakeholders to understand and meet their IT support needs. * Manage the systems support budget and resources to ensure that projects are completed on time and within budget. * Keep up to date with new technology trends and make recommendations for upgrades and improvements. * Perform all other duties as assigned. ## Related Videos - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Agentic AI: building autonomous systems for developers](https://www.wearedevelopers.com/videos/100034-agentic-ai-building-autonomous-systems-for-developers) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) ## Related Articles - [Should Tech Managers Be Developers First? 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