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# Director, IT Development Admin

- **Company:** IBA InfoTech Inc.
- **Location:** Greensboro, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Customer Interaction Management (Software), Machine Learning, Natural Language Processing, E2e Testing, Speech Recognition, Chatbots, Information Technology, Speech Synthesis
- **Published:** June 14, 2026
- **Apply:** https://ibainfotech.com/director-it-development-admin

## About the Role

* 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required, * 5 years' experience in a leadership role in IT and/or Contact Center Operations.
 * Strong mentoring and relationship building skills with the ability to work effectively with Call Center Business Leaders (strategic and tactical).
 * Experience with leveraging Natural language Processing to build voicebox and chatbot solutions.
 * Experience with Text to Speech, Speech to Text and Natural language processing implementation
 * Working knowledge of AI/ML technologies
 * Proven interpersonal, written and oral communications skills
 * Demonstrated ability to build and maintain working relationships with executive leadership

## Description

* Acting as Technology Leadership and IT liaison for the Contact Center technology platform.
 * Overseeing end-to-end integration of software components to support the effective and efficient delivery of Call Center services across the country.
 * Lead development and implementation of voicebox/chatbot technologies to improve self-service across multiple Operational areas.
 * I will work closely with the program manager to understand the business requirements and build relationships with external stakeholders.
 * Responsible for translating technical discussions and outcomes for business stakeholders and the executive team.
 * Oversee and maintain documentation and workflows for IVR routing, telephony routing, and agent skilling, providing efficiency changes as identified
 * Develop a thorough understanding of the business needs and priorities by developing strong relationships with Call Center Business Leaders.


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