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# Systems Technician

- **Company:** Curalinc Healthcare
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Computer Networks, System Configuration, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Virtual Local Area Networks, Wide Area Networks, Zoho Office Suite, Wi-Fi Technology, Microsoft InTune, Information Technology, Laptops, User Administration
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e7739c13d4f0b8a

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Minimum of 2 Years of Hands-On Experience in Hardware Support or Technical Support Roles

 * Minimum of 1 Year of Experience in Technology Inventory Management
 * BS / BA in IT, Computer Science, or a Related Field Preferred, but Not Required
 * Strong Computer Skills with the Ability to Identify and Troubleshoot Technology Issues
 * Experience with Both Apple and Windows Platforms; Proficiency with Microsoft 365 Required
 * Familiarity with Endpoint / MDM Platforms Such as Microsoft Intune is Preferred
 * Experience Working within a Ticketing System (JIRA, Zoho, Freshservice, or Similar) is Preferred
 * Experience with Active Directory or Entra ID for User or Group Management is Preferred
 * Working Knowledge of Data Networking Concepts, Including LAN / WAN, VPN, VLANs, Wi-Fi
 * Basic Audio / Video Setup and Troubleshooting Knowledge
 * Ability to Communicate Effectively with Users Across Varying Levels of Technical Proficiency
 * Strong Attention to Detail, Problem-Solving, and Decision-Making Abilities

## Description

* Maintain Physical Technology Inventory, Including Laptops, Monitors, Keyboards, Mice, Desk Phones, And Cables for Both In-Office and Virtual Staff
 * Manage Receiving, Shipping, and Internal Distribution of IT Equipment
 * Administer Amazon and UPS Accounts for Equipment Procurement, Tracking, and Accountability
 * Communicate Expected Delivery Dates and Equipment Status to Internal Teams
 * Support Hardware Setup, Configuration, And Enrollment / Deployment of New and Existing Users Via Microsoft Intune
 * Support Employee Lifecycle Processes, Including Hardware Deployment, Account Provisioning in Active Directory / Entra ID, Access Revoking, and Equipment Retrieval
 * Troubleshoot and Resolve Hardware, Software, and Network Issues in a Timely Manner
 * Serve as Initial Point of Contact for IT Support Inquiries Via Zoho Desk Ticketing System
 * Support and Troubleshoot In-Office Infrastructure Across Wi-Fi, AV, Etc.
 * Develop and Maintain Knowledge Base Articles for Both End Users and IT
 * Work Closely with the Director of Information Technology to Meet Daily Operational Needs
 * Perform Other Duties as Assigned


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