> Markdown version of [/jobs/ext/539131-help-desk-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/539131-help-desk-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk / IT Support Specialist

- **Company:** Careers USA, Inc.
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, TCP/IP, Zendesk, Servicenow, User Accounts
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3342cc3888306907

## About the Role

Do you have experience in macOS?, * At least 1 year of experience in IT support or a helpdesk role

 * Hands-on experience with Windows and macOS
 * Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
 * Basic understanding of networking: VPN, DNS, TCP/IP
 * You can explain technical issues in plain language without making people feel bad for asking
 * Comfortable working independently and staying on top of your queue without someone checking in constantly

## Description

We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States., * Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved

 * Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments
 * Manage user accounts and access permissions using Active Directory and Microsoft 365
 * Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting
 * Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat
 * Escalate complex or recurring problems to the right team with context included


## Related Videos

- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)