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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network & Telephony Systems Specialist - **Company:** Bestself Behavioral Health - **Location:** Buffalo, NY, United States - **Experience:** Expert - **Salary:** $51,438.0 - $57,138.0 - **Contract:** Permanent contract - **Skills:** Information Systems, Microsoft Office, Software Systems, User Provisioning Software, Wide Area Networks, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Switches, Network Routers, Computer Networking Systems, System Availability, Firewalls (Computer Science), Computer Equipment, Information Technology - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=892e5645c1202d26 ## About the Role Do you have a valid Driver's License license?, Do you have experience in In-person customer service?, Do you have a Associate's degree?, * Minimum Associates Degree in Computer Science/Information Systems or IT-related field. * Minimum of 5 years of experience working with IT systems/applications; previous network system experience preferred. * Valid NYS Driver's License * Candidate must possess excellent customer service skills. * Excellent organizational, analytical and problem-solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly. * Strong knowledge of network and telephony hardware and software * Technical certifications (ITIL, CompTIA, CCNA) are a plus * Ability to make difficult technical concepts easy to understand for non-technical staff. * Same-day travel to program locations in and around the Western NY area. * Potential for occasional night and weekend on-call support rotation. * Must be proficient in Microsoft Suite. * Must be able to lift up to 25 pounds when handling IT equipment and related tasks. ## Description The Network & Telephony Systems Specialist is a member of the Information Systems team responsible for providing high quality technical services and supporting a variety of network and telephony technologies. Under the supervision of the VP of Information Technology, the Network & Telephony Systems Specialist provides hands-on support for hardware, software, end-user devices, and networked systems. In addition to specializing in the design, configuration, and maintenance of network and telephony systems, the role assists with supporting the technology service desk., * Provide Level 1 & 2 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation and resolution. * Serve as the primary point of support for network and telephony systems, ensuring high availability and performance. * Manage and support telephony systems including user provisioning, call flows, call queues, reporting, etc. * Provide on-site and remote technical support to locations in and around the Western NY area. * Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues. * Configure, maintain, and troubleshoot LAN/WAN networks, routers, switches, firewalls, and wireless networks. * Install, configure, maintain, and repair computer hardware, software, and peripheral equipment. * Support and manage communications platforms (e.g., phone, fax, email, emergency alert, etc.) * Support and administer a variety of Microsoft tools, technologies, and applications including permissions and access rights. * Plan, implement, and maintain system wide LAN / WAN / Telephony solutions. These include network switches, firewalls, WIFI access points, and telephony systems. * Routinely read and interpret technical manuals and documents. * Assist with the maintenance and tracking of hardware, software and license inventory. * Provide technology training and education for workforce members. * Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve. * Maintain an in-depth knowledge of the organization's IT environment and industry trends and serve as knowledge resource for information systems personnel ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)