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# IT Service Desk Specialist

- **Company:** Hodgson Russ
- **Location:** Buffalo, NY, United States
- **Experience:** Experienced
- **Salary:** $52,572.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Office, Productivity Software, Enterprise Software Applications, Computer Equipment, Information Technology
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b2f61640dc25ffe1

## About the Role

Do you have experience in Productivity software support?, Do you have a Associate's degree?, To succeed in this role, you must be competent in the full range of computer software related to the position including MSOffice suite and law firm specific software applications e.g. iManage, Litera, and Mimecast. This role demands a strong generalist, technical skillset, with the capability of providing top quality client support across the full spectrum of systems and applications. Associate's degree in computer science, IT, business administration, or a related field with two years' full-time work-related experience in a multi-office, networked environment with multiple software packages and hardware devices., * multiple software packages and hardware devices: 2 years (Preferred)

## Description

* Providing responsive, high-quality IT support by resolving user inquiries and technical issues related to software, systems, hardware, audio-visual equipment, and mobile devices, ensuring minimal disruption and optimal productivity.
 * Delivering effective and innovative solutions, maintaining current knowledge of IT technologies and policies, and documenting all support activities in accordance with procedures.
 * Providing expert-level support for audio-visual systems, video conferencing, and mobile device management, including setup, configuration, provisioning, and troubleshooting.
 * Supporting equipment for meetings, presentations, and off-site events, while collaborating with team members to share knowledge and continuously improve service delivery.


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