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# Junior Network Engineer

- **Company:** Merge IT
- **Location:** Los Angeles, CA, United States
- **Experience:** Starter
- **Salary:** $64,480.0
- **Contract:** Temporary to permanent
- **Skills:** Issue Tracking Systems, Network Troubleshooting, Motion Planning, Networking Basics, Connectivity Problems, Routing & Switching, Cisco, Servicenow
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7cf275cf4613ca55

## About the Role

Do you have experience in Ticketing system technical support?, · Minimum 3+ years of networking experience, preferably in a Cisco environment.

· Strong understanding of Cisco Routing and Switching (CCNA preferred).

· Hands-on experience with ServiceNow, Slack, or similar ITSM ticketing platforms.

· Familiar with Slack channel monitoring.

· Familiarity with desktop support processes, including troubleshooting hardware, software, and network connectivity issues.

· Ability to interpret and apply basic network design principles across access, distribution, and core layers.

Professional Accreditations (preferred):

· Cisco Certified Network Associate (CCNA) - Routing & Switching.

Nice-to-Have Skills:

· Strong communication, technical, and interpersonal skills for customer-facing support.

· Troubleshooting L1/L2 IT issues (hardware, software, networking basics)

· ServiceNow ticket management and documentation

· Slack-based support and real-time issue triage

· Experience with fiber path planning, cabling, and rack-mounted hardware installation.

· Proficiency with Cisco CLI commands.

## Description

We are seeking a Junior Network Engineer to provide hands-on technical support with a strong focus on network-related troubleshooting, configuration, and deployment. This role requires excellent problem-solving skills, the ability to engage with subject matter experts (SMEs) and offshore teams, and the discipline to complete tasks within assigned shift hours while maintaining clear communication with customers., · Provide support for end users, with emphasis on network-related issues.

· Participate in and follow network troubleshooting discussions, escalating when necessary.

· Engage with SMEs, offshore resources, and team members to resolve complex technical problems.

· Manage ServiceNow tickets, ensuring timely updates and resolution according to SLA.

· Communicate effectively with customers through email and status reports.

· Support deployment, configuration, and maintenance of desktop systems and network-connected devices.

· Maintain focus on team-wide issues and contribute to knowledge sharing.

· Participate in an on-call rotation every other weekend to provide after-hours support.


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