> Markdown version of [/jobs/ext/53983-helpdesk-coordinator](https://www.wearedevelopers.com/jobs/ext/53983-helpdesk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Coordinator - **Company:** Optime Group - **Location:** Horley, UK - **Salary:** £31,500.0 - £33,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Computer Literacy, Microsoft Office, Data Logging - **Published:** May 17, 2026 - **Apply:** https://www.careerjet.co.uk/jobad/gb6d5a17e0f5332aed448657b74b4a9768 ## About the Role * Previous experience in dealing with and recording faults. * Excellent telephone manner * Recording data on a database systems. * High level computer literacy-understanding of how to use technology as a tool * Previous experiences within Gatwick Airport (desirable) * Previous cleaning experience (desirable) * Previous administration experience. * Good knowledge of Microsoft Office software: Word, Excel, Outlook Computer packages and Advanced Excel (or equivalent). * Must be competent in the English language both written and verbal PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history. ## Description * Build and maintain proactive working relationships with managers, clients, and colleagues. * Run an efficient Help Desk service, handling all enquiries and using electronic systems to record, prioritise and allocate tasks. * Log and issue reference numbers for all faults, cleaning issues, and maintenance requests, ensuring information is passed on promptly and within KPIs. * Liaise with third-party suppliers when allocating work and maintain clear two-way communication. * Provide general administrative support, including filing, photocopying, preparing reports, and producing documents such as presentations and signage. * Support HR administration where required. * Process client invoices on a monthly or periodic basis. * Complete regular operational performance reporting, including quality, health and safety, and payroll data. * Raise purchase orders and manage online ordering for the account. * Maintain and update the contract database accurately. * Ensure payroll is completed on time and resolve any related queries. * Answer incoming calls professionally, resolving requests directly whenever possible. * Maintain a safe, tidy, and compliant working environment, reporting accidents, hazards, and faulty equipment. * Cover colleagues during absence and follow instructions from senior managers. * Attend required training and support the wider business as needed. Shifts: The Airport is operational 7 days per week and candidates will be working on a 4 on 2 off rolling rota. This could be subject to change! An example of the shift hours: 4 on 2 off rolling: * Day 1: 05:00AM TO 13:30PM * Day 2: 05:00AM TO 13:30PM * Day 3: 13:30PM TO 22:00PM * Day 4: 13:30PM TO 22:00PM * OFF * OFF ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)