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# Production Support Analyst (Enterprise Application Support)

- **Company:** The Fountain Group
- **Location:** Coppell, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Microsoft Azure, Customer Information Control System (CICS), Cloud Computing, COBOL (Programming Language), IBM DB2, Relational Databases, Software Debugging, Job Control Language (JCL), Mainframes, Oracle (Applications), Selenium, Software Engineering, Google Cloud, Enterprise Software Applications, Snowflake, Grafana, Functional Programming, Splunk, Dynatrace
- **Published:** June 15, 2026
- **Apply:** https://www.thefountaingroup.com/job/5839/production_support_analyst_dallas

## About the Role

Required / Preferred Skills:

 * Minimum of 2 years of Production Support or Enterprise Application Support experience.
 * Hands-on experience with Monitoring and Alerting processes in Distributed or Cloud or Mainframe environments.

 * Monitoring and Data Tools experience (Splunk, Dynatrace, Thousandeyes, Grafana, Selenium, IBM Zolda or similar tools).
 * Any Cloud Technology experience (AWS services - S3, EC2, Lambda) or Azure OR Google Cloud.
 * Hands on experience in Windows & Unix / Linux.
 * Familiarity working with relational databases (DB2, Oracle, Snowflake etc.)
 * Mainframe troubleshooting and support skills (COBOL, JCL, CICS).

## Description

The Production Support Analyst (Enterprise Application Support) role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents., * Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.

 * Assist Major Incident calls and engaging the proper parties needed and helping to determine root cause.
 * Collaborate both within the team and across teams to resolve application issues and escalate as needed.
 * Monitor Dashboards to better catch potential issues and aide in observability.
 * Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.


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