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# Technical Support Specialist

- **Company:** CRUZ LOPEZ SERVICES
- **Location:** Miami, FL, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, JIRA, Issue Tracking Systems, Network Protocols, Topdesk, Software Engineering, Firewalls (Computer Science), Computer Equipment, Information Technology
- **Published:** June 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2407bf8ef686e053

## About the Role

Do you have experience in Ticketing system technical support?, Computer Science, Information Technology, or a related field (or equivalent experience)

 - Proven experience in technical support or a similar role
 - IT infrastructure, computer hardware, and operating systems (
 - Familiarity with help desk software (e.g., Jira) and ticketing systems
 - Basic understanding of network protocols, firewalls, and security principles
 - Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users

## Description

Provide technical support and assistance to customers

 - Troubleshoot and resolve hardware and software issues for end-users
 - Assist with the installation, configuration, and maintenance of computer systems and software
 - Collaborate with other team members to identify and escalate complex issues
 - Document all customer interactions and resolutions in a help desk ticketing system
 - Conduct remote troubleshooting sessions to diagnose and resolve technical problems
 - Assist in the testing and deployment of new software applications and updates
 - Stay up-to-date with the latest technology trends and advancements


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