> Markdown version of [/jobs/ext/540654-information-technology-tier-1-support](https://www.wearedevelopers.com/jobs/ext/540654-information-technology-tier-1-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Tier 1 Support

- **Company:** JACKSON JACKSON P C
- **Location:** Meridian, ID, United States
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology
- **Published:** June 5, 2026
- **Apply:** https://www.juju.com/job/00000000g5lb38

## About the Role

+ A High School Diploma or GED required; an associate degree is preferred.

 + 2+ years in retail and/or help desk environments.

 + Proficiency in the Windows operating system and foundational troubleshooting abilities.

 + A passion for continuous learning and embracing challenges.

 + Comfortable working in a fast-paced, diverse setting.

 + Ability to manage multiple tasks efficiently while prioritizing effectively.

 + A genuine enthusiasm for collaborating with individuals at all levels (technical and non-technical). Patience, empathy, and the ability to remain calm and professional during the support process are essential.

 + Excellent written, verbal, and phone etiquette skills.

 + Skilled at supporting users experiencing frustration or distress with their technical issues.

## Description

The T1 Technical Support Center Representative focuses on diagnosing, troubleshooting, and routing a wide range of issues for c-store and corporate customers. Support Center roles encompass diverse responsibilities, including customer service, administration, and technical support. Strong communication and multitasking skills are essential for success in this role.

As part of the Support Center team, you will handle incoming calls and tickets for the IT and Facilities departments from retail locations. Your responsibilities include gathering detailed information, diagnosing problems, and either resolving issues or routing tickets to the appropriate teams.

Duties/Responsibilities:

 + Monitor and address incoming calls and ticket queues to provide timely and efficient customer service.

 + Collaborate in a team environment to assess, diagnose, and troubleshoot tickets.

 + Determine dispatch and escalations for vendors and on-site technicians.

 + Provide quality customer service to corporate employees and store users.

 + Troubleshoot a variety of hardware, software, and equipment issues.

 + Review precise documentation and execute the proper steps to reach solutions to problems.

 + Guide users with little tech experience through troubleshooting.

 + Document events thoroughly and with a detail-oriented eye.

 + Competency in Windows operating system and basic troubleshooting skills.

 + Provide team feedback to improve our internal processes.

 + Other duties may be added and/or assigned as needed.


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)