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# IT Support Technician

- **Company:** Anne Corder Recruitment
- **Location:** Peterborough, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Temporary contract
- **Skills:** Databases, Data Integrity, Monitoring of Systems, Issue Tracking Systems, Windows Servers, Networking Basics, SQL Databases
- **Published:** May 20, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=307adaec2b7bc1c2

## About the Role

Do you have experience in Technical support?, * 3+ years' experience in IT, application or systems support

 * Strong troubleshooting mindset with experience resolving application-level issues
 * Working knowledge of Windows Server and networking fundamentals
 * Experience working with ticketing systems and service management processes
 * Confident communicating with customers and managing stakeholder relationships
 * Ability to prioritise workload and work independently

Desirable:

 * SQL experience (queries, reporting, data integrity)
 * Experience supporting business-critical applications

## Description

This is not a traditional helpdesk role. You will act as a key bridge between IT, data, and customers, taking ownership of application support, ensuring system stability, and delivering a high-quality user experience., As a Technical Support Engineer, you will:

 * Provide 2nd line technical and application support to internal users and external customers
 * Take ownership of escalated issues and manage them through to resolution
 * Identify root causes of recurring issues and implement long-term fixes
 * Support system upgrades, testing, and deployment of new features
 * Maintain and improve internal documentation and support processes
 * Monitor system performance and proactively identify risks or vulnerabilities

Customer Success & Support:

 * Act as a technical point of contact for key customer accounts
 * Deliver onboarding, user training, and best-practice guidance
 * Monitor customer usage and engagement to reduce churn
 * Translate customer feedback into actionable improvements

Database & Data (Desirable):

 * Support SQL-based databases, ensuring performance and integrity
 * Write and optimise SQL queries for reporting and issue resolution
 * Investigate data discrepancies and support data migrations


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