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# IT Support Analyst

- **Company:** The Coca-Cola Company
- **Location:** Bedford, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Software Troubleshooting, Microsoft InTune, Information Technology, Deployment Automation
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a1e7d1c4c29286ed

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree in IT or equivalent experience.

 * 3-5+ years of IT support experience as a Tier 1 or 2 Analyst.
 * Strong customer service and communication skills.
 * Experience with Windows 11 and hardware and software troubleshooting.

Preferred:

 * Experience with Intune and Autopilot.
 * Experience with warehouse devices and manufacturing environments.

Physical Requirements:
*

 + Ability to lift 25-50 pounds.
 + Ability to climb ladders up to 8 feet.

## Description

The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This position is primarily located in our Cleveland (Bedford Heights) OH but will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis.
Responsibilities:
Tier 1 - Service Desk Support:

 * Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system.
 * Perform initial triage, troubleshooting, and resolution of incidents and service requests.
 * Log, categorize, and prioritize tickets in the ticketing system.
 * Provide remote support for hardware, software, network, and mobile issues.
 * Escalate unresolved or complex issues to Tier 2 or higher support levels.

Tier 2 - Desktop / Field Support:

 * Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals.
 * Diagnose and resolve complex issues related to OS, applications, and basic networking.
 * Install and maintain workstations, printers, and mobile devices.
 * Perform imaging, deployment, and re-imaging using standard tools.
 * Support Honeywell warehouse handheld devices, CT45's, and barcode scanners, CK67's.
 * Provide printer support for Xerox office and Brother label printers.

Shared Responsibilities:

 * Manage tickets to ensure timely resolution and SLA compliance.
 * Maintain accurate IT asset inventory.
 * Participate in on-call rotation.
 * Support IT projects and deployments.


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