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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** WEST Inc - **Location:** Dallas, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Connections, Microsoft PowerPoint, Remote Administration, Software Deployment, TeamViewer, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Internet Protocol Telephony, ServiceNow IT Service Management, Peripherals, Laptops, User Accounts - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=394dc172e31e5470 ## About the Role Do you have experience in Wireless networking?, Do you have a High school diploma or GED?, A High school diploma or equivalent. Your Experience: Strong knowledge of Windows 10/11 installation and troubleshooting. Basic knowledge of networking (DNS, DHCP, WiFi). Experience with Microsoft 365, Active Directory, and endpoint tools preferred. Your Initiative: We're looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common., Lift and carry up to 50 lbs. Routine walking, bending, stooping, squatting and sitting. Sit at a desk and/or computer for extended intervals. Routine or repetitive physical motion with arms and hands. Mental Requirements Work with others in a professional manner. Understanding and implementation of regulations and guidelines. Prioritize workload and work under pressure. Coordinate multiple projects and duties. Working Conditions Work is performed in an office environment. Will be required to move computer setups as needed., Computers operating with Windows, Microsoft Word, Excel, Outlook and Powerpoint. ## Description We are seeking an IT Support Specialist to maintain a secure, reliable, and efficient technology environment. Working under the IT Support Team Lead, you will manage and support all end-user desktops, software, phones, and network peripherals. Your main focus will be handling system configurations, software deployments, user account administration, and proactive troubleshooting. This fast-paced role requires working independently to resolve technical issues both on-site and remotely. Ultimately, you will ensure seamless daily operations by delivering excellent customer service and technical support to all team members. You will be ESSENTIAL to many FUNCTIONS including: * Provide technical support for all end user systems, hardware, and applications through on-site and remote administration tools (including PDQ and TeamViewer). * Manage user accounts in Microsoft 365 and Active Directory (password resets, MFA, access). * Support Outlook, Teams, OneDrive, and other business applications. * Install, configure, deploy, and maintain desktops, laptops, printers, phones, and related peripherals. * Troubleshoot network connectivity, wireless access, printers, and VoIP systems. * Maintain endpoint security, patching, antivirus, and compliance standards. * Track, document, and manage work through the IT ticketing system. * Maintain and manage inventory of IT equipment and assets. * Procure and manage IT equipment and inventory. * Perform onboarding and offboarding of employees, including device setup and access provisioning/deprovisioning * Follow all company policies, safety guidelines, and security requirements. * Escalate complex issues as needed. * Provide professional communication and excellent customer service to all users. * Effectively and clearly communicate (i.e., speak, write, read) in English * Any other job-related duties as assigned by supervisor or management ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - ["Workation - the (new) freedom to work"](https://www.wearedevelopers.com/videos/1086-workation-the-new-freedom-to-work) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)