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# Help Desk Technician

- **Company:** Pravis, LLC
- **Location:** Rancho Santa Margarita, CA, United States
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Video Game Development, Lightspeed, Peripherals
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=85f64e25e7c15efd

## About the Role

Do you have experience in Technical support via phone?, * Exceptional verbal and written communication skills.

 * Ability to troubleshoot over the phone.

· Customer-oriented attitude.

· Desire to learn new technologies and how to troubleshoot common user issues.

Additional Requirements

 * Perform some repetitive motion activities.
 * Sit for long periods of time at a desk.
 * Coordinate multiple tasks simultaneously.
 * Travel may be required.
 * May be required to occasionally lift and/or move up to 25 pounds.

## Description

We have an exciting opportunity to join the Pravis team as a Help Desk Technician. In this role you will be given a rare look into the wide array of exciting technologies used by our clients. No prior help desk experience is required! All we ask is that you have a life-long passion for technology and exceptional customer service skills.

As a member of our team, you will be gaining priceless experience across the IT industries most prevalent technologies, experience that will move your IT career forward at light-speed. Our team of friendly, video game addicted, twitch-watching, technicians will patiently guide you through the ins-and-outs of supporting our clients.

Listed below are a few of the essential functions of your job. Additional responsibilities may be added to this role as necessary.

 * Address user tickets regarding hardware, software and networking
 * Walk customers through installing applications and computer peripherals
 * Ask targeted questions to diagnose problems
 * Guide users with simple, step-by-step instructions
 * Conduct remote troubleshooting
 * Test alternative pathways until you resolve an issue
 * Customize desktop applications to meet user needs
 * Record technical issues and solutions in logs
 * Direct unresolved issues to the next level of support personnel
 * Follow up with clients to ensure their systems are functional
 * Report customer feedback and potential product requests
 * Help create technical documentation and manuals
 * Utilize exceptional Customer Service skills.


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