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# IT Support Technician

- **Company:** ONTIC PARTNERS LLC
- **Location:** Los Angeles, CA, United States
- **Salary:** $43,680.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Information Technology, User Accounts
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eff2acf5e8540684

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!, * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

 * 1+ years of IT support or help desk experience.
 * Knowledge of Windows, Microsoft 365, networking fundamentals, and endpoint management.
 * Strong troubleshooting and customer service skills.
 * Ability to prioritize tasks and work independently in a growing environment.

## Description

Our team is looking for an IT Support Technician to join them. You will report to the IT Service Manager and will have an onsite work structure in Chatsworth, CA ., * Provide first-level technical support for hardware, software, and network issues.

 * Respond to and resolve help desk tickets in a timely manner.
 * Install, configure, and maintain computers, mobile devices, printers, and other IT equipment.
 * Set up user accounts, email access, and system permissions.
 * Support employee onboarding and offboarding activities.
 * Perform routine system updates, patches, and preventive maintenance.
 * Assist with IT asset inventory and documentation.
 * Escalate complex technical issues as needed.
 * Support cybersecurity initiatives and user awareness efforts.
 * Maintain accurate records of support requests and resolutions.


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