> Markdown version of [/jobs/ext/541195-systems-analyst](https://www.wearedevelopers.com/jobs/ext/541195-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Analyst - **Company:** Truleap Technologies - **Location:** Filer, ID, United States - **Experience:** Experienced - **Salary:** $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Networking Basics, Network Connections, Network Administration, Remote Desktop Services, Azure Active Directory, Cloud Services, Server Administration, Microsoft SharePoint, Software Deployment, Virtualization Technology, Firewalls (Computer Science), Microsoft Onedrive, Information Technology, Fortinet, 3-tier Architectures, Network Server, Cisco, Vmware - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=df7a2c47287d0743 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, Attention job seekers with 3+ years of IT experience!, + Associate degree or higher in Information Technology or related field, or equivalent professional experience. + Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MS-900/AZ-900, Cisco CCNA, or ITIL preferred. * Experience: + Minimum 2-4 years of experience in IT support roles, ideally in an MSP environment. + Proven experience troubleshooting and supporting Windows desktops and servers, Microsoft 365 environments, virtualization platforms, and basic networking. * Technical Skills: + Proficiency with Windows Server administration (Active Directory, Group Policy, DNS, DHCP). + Experience managing Office 365, Azure AD, SharePoint, OneDrive, and related cloud services. + Familiarity with VMware or Hyper-V virtualization environments. + Working knowledge of firewall, switching, and routing concepts (Cisco, Meraki, Fortinet, Sophos). * Soft Skills: + Strong analytical and troubleshooting abilities. + Excellent verbal and written communication skills. + Customer-oriented mindset, with a strong commitment to client satisfaction. + Ability to mentor and support junior technicians. Skills and Expertise preferred: * Knowledge of industry regulations. * Skill in installing, repairing and maintaining IT equipment. * Skill in using mechanical and electric power tools. * Skill in analytical thinking and problem solving. * Ability to communicate with co-workers and various business contacts in a professional and courteous manner. * Ability to read and interpret documents such as schematics, blueprints and diagrams. * Ability to pay close attention to detail. * Ability to evaluate, test and repair sophisticated equipment. * Ability to work independently and make sound technical decisions using information at hand. * Ability to effectively function as a team player. ## Description The Systems Analyst L2 is responsible for providing advanced technical support and problem resolution to business clients. You will handle escalated service desk requests, perform in-depth troubleshooting, manage server and network issues, and collaborate with senior engineers to ensure client satisfaction. As a key escalation point, you will demonstrate strong technical expertise, excellent communication skills, and the ability to manage multiple client environments efficiently. Key Job Tasks Overall Duties Include: * Advanced Technical Support: + Resolve escalated Tier 1 support issues related to hardware, software, network connectivity, and system administration. + Provide support for desktops, servers, network equipment, and cloud-based services such as Microsoft 365/Azure. + Utilize remote desktop and monitoring tools to diagnose and address complex technical problems efficiently. * Escalation and Collaboration: + Escalate critical or highly complex issues to Tier 3 or senior engineers, ensuring thorough documentation and clear communication. + Coordinate closely with Tier 1 technicians to mentor, guide, and assist in resolving ongoing technical issues. * System and Network Administration: + Perform basic server administration tasks, including Active Directory management, Exchange/Office 365 administration, and application deployments. + Troubleshoot network-related issues, including VPN connectivity, firewall management, basic routing, switching, and wireless connectivity. * Documentation and Process Improvement: + Document procedures, processes, and technical solutions in MSP knowledge base systems to enhance team efficiency. + Recommend improvements to internal support processes and participate actively in continuous improvement efforts. * Client Interaction: + Maintain professional, clear, and proactive communication with clients, ensuring regular updates and superior customer service. + Participate in client meetings and technical review sessions when required. * Monitoring and Maintenance: + Respond proactively to monitoring alerts, identifying and addressing issues before they impact clients. + Participate in scheduled preventative maintenance activities for client systems and networks. + Performs all other related duties as assigned by management. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)