> Markdown version of [/jobs/ext/541237-remote-edtech-customer-success-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/541237-remote-edtech-customer-success-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # (Remote) EdTech Customer Success & Technical Support Specialist - **Company:** Atomic Jolt Inc. - **Location:** United States (Remote available) - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Software Suite, Programming Tools, JSON, OAuth, Security Assertion Markup Language (SAML), Single Sign-On, Web Applications, Software Troubleshooting, Bug Reporting, Hubspot, Web Api - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=980ab18ab3547d66 ## About the Role Do you have experience in Zoom?, * 3+ years of experience in a customer success, technical support, or LMS administration role, or experience within an educational institution supporting instructors and staff. * High degree of technical acumen with a demonstrated ability to troubleshoot software and integration issues. * LMS proficiency with hands-on LTI integration experience (Canvas and/or Brightspace strongly preferred). * Familiarity with troubleshooting web applications: reading logs, using browser developer tools, and interpreting API requests and responses (e.g., REST, JSON). * Experience with SSO / authentication standards (LTI, OAuth, SAML) is a strong plus. * Comfort with basic scripting or working knowledge of HTML/CSS/JavaScript is a plus. * Experience with support and CRM tooling such as HubSpot. * Ability to work a consistent schedule during standard business hours. * Willingness to travel to conference 1-3 times a year, * Life-long learner who enjoys building deep technical product expertise. * Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical audiences. * Strong problem-solving and analytical capability; methodical when isolating the root cause of an issue. * Ability to maintain accuracy, calmness, and attention to detail in a fast-paced environment. * Strong organizational and time-management skills, with the ability to multitask and prioritize across support and success work. * Enjoy collaborating with a wide range of people and disciplines, including Engineering and Product. * Feel a sense of ownership and pride in supporting customer needs and resolving technical issues., * customer success: 3 years (Required) * technical support, or LMS administration role: 3 years (Required) * LMS proficiency with hands-on LTI integration: 3 years (Required) * EdTech: 1 year (Required) ## Description We are looking for an experienced education technology Customer Success & Technical Support Specialist to be the key contact for our customer support and technical support function. This is a hybrid role that blends relationship-driven customer success with hands-on technical troubleshooting. You will own customer communication from inbound support tickets, diagnose and resolve technical issues with our LMS-integrated products, install and configure our products in customers' LMS environments, and drive onboarding and proactive, ongoing customer success. On any given day you might walk a customer through an LTI integration, dig into logs to isolate the root cause of an issue, configure single sign-on, and lead a quarterly business review. When you join our team, you become an expert on our products, customers, and the latest industry trends. Responsibilities Customer Support & Success * Manage inbound support tickets in a timely manner, meeting or exceeding our SLA. * Respond to customer issues via HubSpot, our support portal, email, and Zoom. * Follow up with customers to ensure issues are fully resolved and document resolutions. * Train and onboard new customers, instructors, and LMS administrators. * Develop and execute a 30/60/90 day proactive success plan to drive product adoption. * Schedule and lead regular business reviews with key customers. * Be a key player in securing renewals by building strong relationships with key decision-makers and supporting our user base. Technical Support * Serve as technical support: triage, reproduce, troubleshoot, and resolve product and integration issues before escalating. * Develop a deep understanding of our software suite to effectively guide customers on product best practices and optimal workflows. * Install, configure, and test Atomic Jolt products (e.g., Atomic Assessments, Atomic Search) for new customers and trial users within their LMS, including Canvas and Brightspace. * Configure and troubleshoot LTI 1.3 / LTI Advantage integrations, single sign-on (SSO), and developer key / API setup between our products and customer LMS environments. * Investigate issues by reading application logs, inspecting browser developer tools and network requests, and reviewing API responses to isolate root cause. * Perform light scripting and use API calls or admin tooling to diagnose, replicate, and resolve customer-reported issues. * Document clear, reproducible bug reports and escalate to Engineering with the detail needed for fast resolution; track issues through to closure. * Maintain and contribute to internal and customer-facing technical documentation, knowledge base articles, and troubleshooting guides. * Monitor product health, communicate status during outages, and follow the documented escalation plan. * Capture trends and product needs from customer interactions and relay feature requests and recurring issues to the Product team. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Seriously gaming your cloud expertise: from cloud tourist to cloud native](https://www.wearedevelopers.com/videos/373-seriously-gaming-your-cloud-expertise-from-cloud-tourist-to-cloud-native) - [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue) - [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 138 - Are you secure about this?](https://www.wearedevelopers.com/magazine/486-dev-digest-138-are-you-secure-about-this) - [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)