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# IT Support / Helpdesk Support

- **Company:** EPS Corporation
- **Location:** Primera, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, SC Clearance
- **Published:** June 11, 2026
- **Apply:** https://www.juju.com/job/00000000g7ds2u

## About the Role

* 3 years of experience in Help Desk Support

 * Security+ Certification Required

 * U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required

 * Experience in IT help desk support, troubleshooting, and account management

 * Knowledge of AV/VTC systems, configuration, and maintenance

 * Strong documentation, reporting, and problem-solving skills

 * Ability to support inspections, upgrades, and system continuity

## Description

EPS Corporation is seeking aHelp Desk and Audio-Visual VTC Supportspecialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment., + Provide Communications Focal Point (CFP) Help Desk support to end users.

 + Identify, research, and resolve technical problems for AFCENT network users.

 + Respond to support requests via phone, email, and in person; manage trouble tickets.

 + Track and document issues to ensure timely resolution and reporting.

 + Support tier-one IT operations, including service interruptions and inspections.

 + Manage user and administrator accounts for workstations and servers.

 + Perform AV/VTC system maintenance, documentation, and upgrades.

 + Test and build platforms for multi-site VTC connections.

 + Maintain a Master Schedule and conduct daily equipment checks.

 + Conduct site surveys and recommend AV/VTC system solutions.

 + Maintain and repair AV systems, monitors, projectors, and VTC components.

 + Develop and submit a Help Desk and AV/VTC Monthly Status Report.


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