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# Desktop Support Specialist

- **Company:** help usa
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $54,995.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, System Configuration, Desktop Computing, Issue Tracking Systems, Microsoft Software, Peripherals, Laptops
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=982490cfb44ae17b

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, * Bachelor's degree or equivalent experience and skills.

 * A minimum of two years' experience supporting end users.
 * Commitment to outstanding customer service.
 * Patience to interact calmly and respectfully with users who may have limited computer knowledge.
 * In-depth knowledge of Microsoft applications.
 * Strong communication skills, both oral and written.
 * Strong analytical skills, with the ability to work well under pressure.

## Description

Program: Central | 115 East 13th Street, New York, NY 10003
What You'll Do
Your role as a Desktop Support Specialist is key to ensuring that our users have access to systems that are up-to-date and working effectively. You'll deliver support for problems reported to the Help Desk Ticketing System for desktop computers, laptops, peripherals, and mobile devices. And you'll work independently and manage/prioritize multiple tasks.

Your responsibilities will include:

 * Receiving and documenting requests for support.
 * Configuring new desktops, routers, modems, and similar devices.
 * Performing regular preventive maintenance and inventory of company assets.
 * Updating computer operating systems and other important software.
 * Providing suggestions on appropriate training for staff.
 * Traveling to our sites in the New York City metropolitan area, Suffolk County, New Jersey, and Philadelphia if necessary.


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