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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician Level 2 - **Company:** Divine Savior - **Location:** Doral, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Access, Apple IOS, Apple Mac Systems, Microsoft Azure, VoIP, Computer Networks, Educational Software, Desktop Computing, Issue Tracking Systems, Networking Hardware, Network Security, Network Monitoring, Windows PowerShell, TCP/IP, Windows Desktop, Wireless Access Point, Network Switches, Firewalls (Computer Science), Microsoft InTune, Information Technology, Network Support, Performance Monitor, Casper Suite, Fortinet, Gsuite, Network Server, User Accounts - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=00aa442f8bd2f1b6 ## About the Role Do you have experience in macOS administration?, Do you have a Bachelor's degree?, Bachelor's degree in Information Technology, Computer Science, or a related field preferred * Strong knowledge of ITIL * Experience with Microsoft Intune and Jamf for Apple IOS * Familiarity with Windows and Mac OS platforms * Experience with networking and associated hardware * Experience troubleshooting and repairing computers, iPads, and similar devices * Familiarity with educational software is a plus * Possession of, or willingness to pursue applicable industry certifications (CompTIA, Microsoft Azure Administrator, Jamf 100-300, Fortinet Networks, etc.) * The position may require the individual to work irregular or extended hours (e.g. after hours, weekends, or school vacation days) * Willingness to travel to other campuses with given notice Physical Requirements * Capability to lift up to 25 pounds and access hardware in hard-to-reach spaces * Ability to sit for extended periods and use a computer and other office equipment ## Description Divine Savior Ministries is seeking an experienced Help Desk Technician Level 2. Working under the supervision of the Chief Information Officer, the Helpdesk Technician Level 2 will work and document to ensure the technology infrastructure of the campuses are operating at a high level. As a Helpdesk Technician Level 2, you will be responsible for providing technical assistance and support to end-users in a timely and professional manner., With technology use being central to many aspects of the school, the Helpdesk Technician Level 2 will fulfill a variety of functions, interacting regularly with all staff members and students in troubleshooting and maintaining the hardware and software deployed across the district. Values The core values of Divine Savior Academy are the following: * Walk with God: I follow Jesus in all areas of my life and am active in a Christian community. * Lead with a servant's heart: I find ways to positively influence and help those around me. * Thrive through cooperation: I choose to work with others towards a common goal, so we can go further together. * Practice a growth mindset: I see my challenges as opportunities to learn and believe I can improve over time. * Live boldly and confidently: I trust God has a good plan for me, so I take big chances and try new things. Duties Systems Support: * Fully support Google Workspace and Microsoft Azure Environments * Support PaperCut Print Access Environment * Support Smart Classroom Display Environment * Support Digital Signage Environment. Network Support: * Fully support campus networks and in-house servers * Coordinate to install and integrate new Network Hardware and Security Measures * Monitor and apply necessary updates to network switches, access points, firewalls, and servers * Support and administer third-party applications * Coordinate to ensure network security and connectivity * Monitor network performance (availability, utilization, throughput, latency) and test for weaknesses * Set up user accounts, permissions, and passwords * Resolve problems reported by end users * Collaborate on network policies and procedures * Research and make recommendations on network systems Device Management: * Organize and inventory campus devices * Perform updates on machines * Run PowerShell scripts for campus software * Follow iOS and student macOS setup and deployment processes utilizing Jamf * Follow staff macOS setup and deployment processes * Follow PC setup and deployment processes with InTune and EndPoint Manager * Setup printer access processes to users according to policy * Oversees printer repairs, connectivity, and support * Follow other hardware processes given by the Chief Information Officer Access and Security: * Follow ICT Physical Access card deployment processes. * Troubleshoot, update, and upgrade security cameras. * Access footage and share with campus administration as outlined by the Chief Information Officer * Provide access to security systems as outlined by the Chief Information Officer * Protect and inventory hardware, cabling, and other IT equipment in various IDF and MDF rooms. Telecommunications: * Update Phone Extensions and Lists * Update provision URL as VoIP provider directs * Coordinate with VoIP to maintain updated processes and procedures * TCP/IP into phones to update as necessary * Add ATA appliances as necessary * Ensure elevator, fire, and fax phone lines are active and operational Vendor Relationship: * Maintain positive vendor relationships * Coordinate with vendors to complete various projects * Look to find other vendors that are more qualified, less expensive, timelier, as the organization sees fit. General Campus IT: * Install and configure software and hardware * Set up accounts and workstations * Monitor performance and maintain systems according to requirements * Troubleshoot issues and outages * Document and track all support requests using a ticketing system * Escalate issues to the appropriate IT departments when necessary * Assist with the development and maintenance of standard operating procedures (SOPs) for IT support * Participate in projects related to IT service management and continuous improvement * Other duties assigned ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)