> Markdown version of [/jobs/ext/541791-senior-director-product-leader-agent-desktop-salesforce](https://www.wearedevelopers.com/jobs/ext/541791-senior-director-product-leader-agent-desktop-salesforce). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Director - Product Leader - Agent Desktop Salesforce

- **Company:** Ally Financial Inc.
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Expert
- **Salary:** $165,000.0 - $240,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Digital Architecture, Cloud Services, Salesforce.Com
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25a435c01bfcbbf0

## About the Role

Do you have experience in Salesforce Cloud?, Do you have a High school diploma or GED?, * 12+ years of relevant experience or equivalent combination of education and experience

 * High School Diploma of GED equivalent, * 10+ years of product management experience, including defining and leading strategy and portfolio direction across multiple product lines or domains
 * 5+ years of Salesforce experience required with strong expertise with Service Cloud and/or Financial Services Cloud
 * Experience leading large-scale digital product portfolios in financial services, fintech, or similar industries preferred
 * Strong financial and commercial acumen, including business case development, investment prioritization, and value realization
 * Deep expertise in product operating models, organizational design, and scaling product functions
 * Fluency in data, analytics, and performance management across customer, financial, and operational KPIs
 * Strong understanding of technology strategy, platform ecosystems, and modern digital architecture
 * Experience integrating customer, market, and competitive insights into product and portfolio decisions
 * Executive leadership presence with ability to influence senior stakeholders
 * Strong organizational leadership and talent development capabilities (leading leaders)
 * Strategic thinker with ability to translate vision into actionable direction across teams
 * Excellent communicator and storyteller, aligning diverse stakeholders around product vision and investment priorities
 * High ownership, resilience, and ability to lead through ambiguity and transformation
 * Bachelor's degree; MBA or advanced degree strongly preferred
 * Significant experience in product leadership, general management, or digital transformation roles

## Description

The Senior Director- Product Owner- Salesforce sets enterprise-level product vision and investment direction for a broad product domain or portfolio; translates market, customer, and business objectives into strategy; leads a product organization; and ensures product decisions deliver sustainable growth, operational value, and customer impact. This leader will drive modernization of the agent desktop servicing ecosystem, accelerate velocity across product squads, and identify transformational opportunities that improve agent and customer experiences at scale., * Defines product domain vision, strategy, and multi-horizon roadmap across multiple product groups, ensuring alignment with enterprise priorities and market opportunities

 * Represents the voice of the customer, business, and market with executive stakeholders through the lens of the product portfolio and shapes investment and operating decisions accordingly
 * Leads group product owners and senior product managers; establishes organization design, decision rights, operating model, and talent strategy for the product function
 * Directs portfolio investment and prioritization decisions across new capabilities, modernization efforts, and regulatory or operational commitments, balancing customer, financial, and risk considerations
 * Partners with executive stakeholders across technology, design, operations, data, marketing, and risk to shape business cases, go-to-market strategy, and delivery expectations
 * Oversees performance of the product portfolio through customer, financial, operational, and delivery KPIs, intervening when outcomes, adoption, or execution health are off track


## Related Videos

- [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml)
- [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready)
- [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about)
- [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)