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# Systems Engineer

- **Company:** Onward Search
- **Location:** Orlando, FL, United States
- **Experience:** Expert
- **Salary:** $156,000.0 - $166,400.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Systems Engineering, Cascading Style Sheets (CSS), Systems Integration, System Availability, Enterprise Integration, Zendesk
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2aa8ef746854fc21

## About the Role

Do you have experience in Zendesk?, * Over 5 years of hands-on experience managing and developing within Zendesk, owning production platforms with minimal oversight.

 * Expertise in Zendesk APIs, custom app and theme development, and creating robust integration solutions.
 * Proficiency in JavaScript, HTML, CSS, and Liquid for platform customization.
 * Strong problem-solving skills with the ability to translate business needs into technical solutions independently.
 * Knowledge of analytics/reporting in Zendesk, including custom dashboards and data modeling.

## Description

We're partnering with a leading technology company focused on guest support experiences across their vacation brands, to find a talented Systems Engineer. This is a Hyrbid Contract role, located in Orlando, FL, offering an exciting opportunity to lead critical platform projects and optimize performance., * Independently own and maintain the Zendesk platform, ensuring system availability, security, and compliance for a large support team.

 * Design, develop, and implement complex integrations and customizations using Zendesk APIs, JavaScript, HTML, CSS, and Liquid.
 * Lead the planning and execution of platform upgrades, migrations, and feature deployments from requirements gathering through post-launch support.
 * Develop and refine workflows, triggers, automations, SLAs, and routing rules to streamline support operations.
 * Manage incident response, root cause analysis, and resolution efforts to maintain platform reliability, while communicating effectively with various stakeholders.


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