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# Systems Administrator - Client Facing | MSP | 2+ Years Exp

- **Company:** Cypress
- **Location:** Greensboro, NC, United States
- **Experience:** Experienced
- **Salary:** $42,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Windows Servers, Microsoft SharePoint, ServiceNow IT Service Management, Cypress (Programming Language), User Administration, User Accounts
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec20386fc8ef662e

## About the Role

Do you have a valid Driver's License license?, Do you have experience in IT support?, · Must have at least 2+ years of verifiable experience in Desktop/IT support
· Experience with Microsoft 365 administration, including user account management and troubleshooting is preferred
· Must be eligible to work in the USA and able to pass a background check
· Must have a valid driver's license
· Communicate professionally and effectively with non-technical and technical individuals
· Managed Service Provider (MSP) experience preferred
· IT Ticketing System experience preferred
· At least a 2-year degree in an IT-related field preferred, * Managed Service Provider (MSP): 2 years (Required)

## Description

Cypress Networks is seeking an energetic and knowledgeable IT professional to join our team and grow with us. The ideal candidate must be able to multi-task, have a love of technology, adapt well to the changing environment, correctly follow documentation procedures, be a fast learner and self-motivated, exhibit excellent customer service, and enjoy working with people. The position is responsible for providing all aspects of technical support to our clients as well as assisting with project-related tasks. Successful candidates will be considered for promotion.
Responsibilities:
· Provide end-user support for inquiries, requests, & issues via remote and/or on-site support
· Troubleshoot, resolve, & document technical issues/problems using our IT ticketing system
· Support Windows servers, workstations, & peripheral equipment, including mobile devices
· Monitor client workstations and server backups daily
· Install various hardware, new PC set-ups, and software products
· Configure and manage customer firewalls and security appliances
· Update client contact in the ticketing system, maintaining complete & accurate information
· Administration of user accounts and associated permissions
· Manage and support Microsoft 365 user accounts, licensing, and services, including email administration, SharePoint, Teams, and OneDrive
· Maintain company and client confidentiality
· Work collaboratively with team members to ensure timely responses and resolutions
· Continually look for opportunities for process improvement
· Perform other duties as assigned


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