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# Solution Support Specialist

- **Company:** S.F. Express Corporation
- **Location:** Bolingbrook, IL, United States
- **Experience:** Starter
- **Salary:** $58,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Warehouse Management Systems
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1ea3414c7b3b058d

## About the Role

Do you have experience in Customer returns handling?, Do you have a Bachelor's degree?, * Bachelor's degree in any discipline (Logistics, Supply Chain, or Business preferred).

 * 1-3 years of experience in freight forwarding, fulfillment, or logistics sales support.
 * Familiarity with international shipping (air/ocean) and warehouse operations.
 * Proficient in MS Office; knowledge of TMS/WMS systems (CargoWise a plus).
 * Strong organizational skills, attention to detail, and ability to multitask.
 * Good communication and problem-solving skills; team player mindset.
 * Bilingual English & Chinese preferred for cross-border communication.

## Description

The Solution Support Specialist role is responsible for assisting the Transportation Manager and Sales team in supporting Fulfillment operations and Freight Forwarding (Ocean & Air). This role ensures customers receive timely support, smooth shipment execution, and professional service, while also helping drive business growth by coordinating with internal teams, overseas offices, and external partners., Sales & Customer Support

 * Assist the Transportation Manager and Sales team in preparing quotations, proposals, and rate requests.
 * Support onboarding of new customers (account setup, SOP preparation, credit coordination).
 * Respond to customer inquiries regarding fulfillment, air freight, and ocean freight shipments.
 * Prepare sales reports, pipeline tracking, and customer review materials.

Fulfillment Support

 * Coordinate with warehouse operations for inbound, outbound, and inventory control.
 * Monitor order fulfillment KPIs and support resolution of service issues.
 * Prepare workflow SOPs, security checklists, and process improvement suggestions.
 * Support customer requests for value-added services (kitting, relabeling, returns, DG handling).

Ocean & Air Freight Forwarding Support

 * Handle booking coordination, documentation (BOL, AWB), and rate confirmations with carriers/co-loaders.
 * Track shipments end-to-end, proactively communicate status, and escalate exceptions.
 * Liaise with overseas offices (China/APAC) to align cross-border shipping requirements.
 * Ensure compliance with customs, regulatory, and DG (dangerous goods) rules.

Administration & Reporting

 * Maintain updated rate sheets, contracts, and SOP records.
 * Generate weekly/monthly reports on volumes, revenue, and service performance.
 * Support invoicing, billing accuracy, and coordination with finance for payment collection.
 * Assist with sales events, trade shows, and internal projects as needed.

Other duties as assigned.


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