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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Customer Support Associate - Full Time - **Company:** Princeton Radiology - **Location:** Princeton, NJ, United States - **Salary:** $58,240.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Data Transmissions, Common Desktop Environments, Desktop Computing, Issue Tracking Systems, Microsoft Software, Peripherals, Computer Equipment, Information Technology - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cc286fca675703f6 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, · Associate's degree in Computer Science/IT-related field or equivalent combination of technical training and related work experience required. · Must be available to work Monday-Friday 8:00am - 4:30pm with a rotating on call shift. · Relevant work experience in the healthcare industry is a plus. · Proficiency in or knowledge of using Microsoft software. · Ability to logically troubleshoot common desktop support issues; including standard PC hardware, software, and peripherals. · Demonstrated ability to evaluate, think creatively and technically with regard to solving problems. · Demonstrated ability to work as an effective member in a team environment; ability to manage time and multi-task; and a strong customer service orientation. · Solid verbal and written communication skills with a customer-centric attitude. · Ability to clearly communicate technical concepts to non-technical people. · Be willing to expand their knowledge with industry concepts and technologies. · Ability to lift and carry desktop computers and related peripherals; able to maneuver in tight spaces, to bend, reach, stoop, etc.; must be able to move computer equipment (~50 lbs). · Ability to travel between offices (60-mile radius), * Are you able to lift and carry desktop computers and related peripherals; able to maneuver in tight spaces, to bend, reach, stoop, etc.; must be able to move computer equipment (~50 lbs)? * Are you able to travel between Princeton Radiology offices (60-mile radius)? Experience: * Microsoft Software: 1 year (Required) ## Description The IT Customer Support Associate is responsible for being the first point of contact for all customers of Information Technology. The associate is responsible for recording the details of reported IT service issues and service requests and work to either restore service as quickly as possible or alert and/or escalate them to the appropriate specialist support groups., · Serve as the first point of contact for customers seeking technical assistance via phone, email or ticketing system and ensure that all necessary information is obtained to resolve customer issues in a timely manner. · Troubleshoot, document, and resolve technical and business process related problems. · Perform remote troubleshooting through diagnostic techniques and pertinent questions. · Accurately document and maintain records of daily data communication transactions, problems, remedial actions taken, installation activities and logs requests and resolutions. · Utilize departmental policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation. · Ability to identify trends in requests and communicate with internal team as appropriate. · Redirect questions and requests to other staff or help sources as appropriate. · Record and retain logs of all accounts and access related requests for audit purposes. · Create and maintain positive relationships with all internal and external associates. · Participate in weekly rotating 24x7 on-call emergency support system (low after-hours call volume). · Perform other duties as assigned. ## Related Videos - [Grappling With Clunky Old Software? 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