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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Progent Corporation - **Location:** Redmond, WA, United States - **Experience:** Experienced - **Salary:** $104,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Information Systems, Windows Domain, Cloud Services, ServiceNow IT Service Management, Tablet Computers, Information Technology, Network Support, Laptops, Network Server, User Administration - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6a4a3fae3729f0d3 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or other related field; or equivalent work experience. * 2+ years of experience supporting IT systems and end users. * Strong problem solving, analytical, communication, and collaboration skills. * Familiarity with working in a medium to large Active Directory domain environment. * Background in the Biotech/Pharma industry preferred but not required. * Experience with basic server and networking support and troubleshooting. * Basic understanding of cloud services, such as Amazon Web Services is preferred. What we're looking for: * Expert-level knowledge of Windows desktop OS and Microsoft 365 * Working knowledge of Active Directory administration * Strong troubleshooting skills and ability to implement quick workarounds * Experience supporting executive-level end users * Background in client-facing IT support or MSP environments * Full-time availability for all 3 months * Ability to travel between Redmond and Seattle offices is required * Must be able to work on multiple users' issues across multiple technologies simultaneously. * Must be able to work in a laboratory environment to install and troubleshoot computer component of laboratory equipment. This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures, working with laboratory business stakeholders, and instrument vendors., * Do you have experience working in a work in a laboratory environment installing and troubleshooting computer components of laboratory equipment? This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures ## Description We are a Managed Services Provider (MSP) seeking an experienced IT consultant with a well-established client in their Redmond and Seattle offices. You'll work onsite as an embedded resource - acting as the go-to technical expert for their team. At the end of the engagement, there's a real path to either continued 1099 work through us or a direct hire with the client. What you'll be doing: * Directly responsible for the deployment, support, and troubleshooting of end user devices such as laptops, workstations, printers, tablets, phones, and audio/video services. * Manage and resolve help desk tickets in a timely manner. * Provide and manage assets, standardize PC imaging and new PC setup. * Deploy workstations and install applications on both client, servers, and lab systems as needed. * Contact vendors as needed for troubleshooting and resolving issues. * Create user accounts in applications as needed following administration procedures. * Perform internal customer support with tact and appropriate prioritization. * Participate actively in regular team standups and business meetings. * Communicate clearly and regularly with stakeholders, including documenting work in IT ticketing system. ## Related Videos - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Beyond Prompting: Building Scalable AI with Multi-Agent Systems and MCP](https://www.wearedevelopers.com/videos/1454-beyond-prompting-building-scalable-ai-with-multi-agent-systems-and-mcp) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Advanced Cypress: custom assertions and tasks](https://www.wearedevelopers.com/videos/790-advanced-cypress-custom-assertions-and-tasks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)