> Markdown version of [/jobs/ext/541939-it-systems-support-specialist](https://www.wearedevelopers.com/jobs/ext/541939-it-systems-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems & Support Specialist - **Company:** Guild Inc - **Location:** Salt Lake City, UT, United States (Remote available) - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Web Browsers, Virtual Private Networks (VPN), Microsoft Office, Windows PowerShell, Sage Accounting, Runbook, Microsoft SharePoint, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Wi-Fi Technology, Automated Data Processing (ADP), Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Deployment Automation, Fortinet - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6ad0eea5a2d5bcac ## About the Role Do you have experience in macOS?, * Experience in an IT support/administrator role. * Strong troubleshooting across Windows/macOS, browsers, networking (TCP/IP, DHCP/DNS), and common peripherals. * Hands-on experience with Microsoft 365/Entra ID and Intune/Autopilot; comfort with PowerShell is a plus. * Experience with mobile device management (IBM MaaS360 or similar) and endpoint security/AV. * Familiarity with modern Wi-Fi and firewall platforms (Unifi/Fortinet/Meraki or similar). * Customer-first communicator able to translate technical issues for non-technical users; excellent documentation habits. * Nice-to-have: ServiceTitan administration/support experience; exposure to Sage Intacct, ADP, and Beekeeper. ## Description The IT Systems & Support Specialist is a versatile, hands-on position responsible for ensuring Guild's employees, brands, and core systems operate smoothly. You will provide front-line and Tier 2 support across multiple brands, administer key applications (ServiceTitan, Microsoft 365/Entra ID, Intune/Autopilot, IBM MaaS360), and maintain reliable, secure networks (Wi-Fi, firewalls, VPN). This role partners with our co-managed helpdesk and internal teams to resolve issues, document solutions, and drive process improvements as we onboard new acquisitions and standardize technology across the group., End-User & Brand Support * Deliver responsive support via tickets, chat, and onsite visits; triage, troubleshoot, and resolve Windows/macOS, Office apps, printers, and peripheral issues. * Onboard and offboard employees: accounts, licenses, devices, and access; ensure policy compliance and accurate documentation. * Partner with the co-managed helpdesk to meet SLAs and escalate effectively; contribute knowledge base articles and runbooks. Application Administration & Support * ServiceTitan: basic troubleshooting, user provisioning, permissions, MFA/SSO, integrations coordination, scheduled reports * Microsoft 365/Entra ID: identity/access (MFA, Conditional Access), Exchange/Teams/SharePoint/OneDrive support, license management. * Intune/Autopilot & Defender: device enrollment, compliance policies, configuration profiles, patching/AV health, and reporting. * IBM MaaS360: mobile device enrollment, profiles, app protection, compliance monitoring, and issue remediation. * Assist with other corporate systems (e.g., ADP, Sage Intacct, Beekeeper) in partnership with functional owners. Network & Infrastructure * Maintain reliable site networks: Wi-Fi, switching, firewalls, VPN; assist with ISP coordination and circuit cutovers. * Implement and validate VLANs, SSIDs, guest networks, and basic QoS to ensure strong performance for voice and field apps. * Support conference room AV and connectivity; troubleshoot VoIP/telephony escalations in coordination with vendors. Security, Compliance & Reliability * Enforce security baselines across endpoints and apps (MFA, device encryption, conditional access, email security). * Monitor endpoint posture (Defender/Intune/MaaS360) and remediate non-compliance; contribute to incident response procedures. * Support deployment and health of EDR/monitoring agents (e.g., Huntress) and participate in alert triage. * Perform backups/restore testing for critical systems as assigned; document recovery steps. Projects & Continuous Improvement * Assist with brand migrations/onboarding (Microsoft 365 tenant consolidation, ServiceTitan standardization, telecom cutovers). * Create and maintain SOPs, build/runbooks, and KB articles; drive repeatability and standardization across brands. * Track support metrics (first response time, resolution time, ticket volume) and recommend improvements., * Primary support for corporate and brand employees; occasional after-hours maintenance or incident response. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)