> Markdown version of [/jobs/ext/541941-it-support-technician](https://www.wearedevelopers.com/jobs/ext/541941-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** COLLABORATIVE VENTURES, LLC - **Location:** Chicago, IL, United States - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Backup Devices, Computer Networks, Dynamic Host Configuration Protocol, Linux, Disaster Recovery, Domain Name System (DNS), Remote Infrastructure Management, TCP/IP, Wireless Access Point, Network Routers, Computer Network Operations, Firewalls (Computer Science), Information Technology, Hubspot, User Administration - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ee32819449f0d3fd ## About the Role Do you have experience in macOS?, * Strong understanding of operating systems (Windows, Mac OS, Linux). * Familiarity with networking concepts (TCP/IP, DNS, DHCP). * Experience with database administration is a plus. * Excellent problem-solving and analytical skills. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Detail-oriented with excellent organizational skills. * Prior experience in an IT support role is a plus. ## Description TechNexus is seeking a highly motivated and technically proficient graduate student to join our team as an IT Helpdesk Intern. This part time intern position offers a valuable opportunity to gain hands-on experience in a dynamic, fast-paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem-solving, and will have knowledge or experience in following areas: * Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated but often supportable remotely. * Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time-consuming. * Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra. * Software and internal systems: Supporting applications like Zoom, HubSpot, and the website, with potential for remote management, and including higher-level IT considerations like policies and security., * Provide technical support to staff and collaborators, troubleshooting hardware and software issues. * Assist with user account management, including setup and security administration. * Support network-related tasks, including basic troubleshooting of A/V equipment in conference/huddle rooms. * Assist with data backup and recovery procedures. * Contribute to documentation of IT processes and procedures. * Support onboarding and offboarding of users. * Respond to and manage Helpdesk tickets in a timely and professional manner. * Assist with special IT projects as assigned. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)