> Markdown version of [/jobs/ext/541966-it-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/541966-it-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Specialist

- **Company:** PathAI, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Business Systems, Collaborative Software, Linux, Issue Tracking Systems, Inventory Management Software, Productivity Software, Gitlab, Information Technology, Hashicorp, Casper Suite, Laptops, Gsuite
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bdd84263d634afbc

## About the Role

Do you have experience in macOS?, We're looking for an IT Service Desk Specialist who is eager to learn, loves technology, and enjoys helping others. You'll be the first point of contact for employees across the company, providing excellent in-person and remote support while gaining exposure to a broad range of IT systems and tools. This is an entry-level role designed for someone who wants to grow their skills in a fast-paced, high-impact environment, with mentorship from experienced IT leaders., * 6+ months of experience or training in IT support, help desk, or a related role.

 * Strong communication skills, both written and verbal, with the ability to explain technical issues clearly.
 * Familiarity with macOS (primary environment) and Windows; Linux experience a plus.
 * Comfort with common collaboration and productivity tools (Zoom, Google Workspace, Slack, M365).
 * Exposure to or interest in tools like Jamf MDM, Ubiquiti Networking, AWS, GitLab, HashiCorp Vault.
 * Reliable, responsible, and organized; you follow through on commitments and adjust when plans change.
 * Curious and eager to learn, with the ability to use resources creatively to solve problems.

## Description

* Provide excellent customer service by responding to IT support requests via ticketing system, chat, email, and in-person.
 * Troubleshoot issues across macOS and Windows laptops, productivity applications, and collaboration tools (Google Workspace, Slack, Zoom, etc.).
 * Set up, deploy, and manage computers and peripherals for new hires and existing employees.
 * Help maintain and improve IT processes and documentation to make the team more efficient.
 * Manage access requests and accounts across business systems.
 * Support office technology such as networking (Ubiquiti), AV setups, and conference rooms.
 * Contribute to IT asset management and inventory tracking.
 * Provide one-on-one and small-group training on applications and IT best practices.
 * Assist with IT projects, system upgrades, and security initiatives as needed.


## Related Videos

- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started)

## Related Articles

- [ Dev Digest 213: Petrol Prices, Agentic Workflows, AI Skills and CODE100!](https://www.wearedevelopers.com/magazine/718-dev-digest-213-petrol-prices-agentic-workflows-ai-skills-and-code100)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Dev Digest 125 - Duck and Cover](https://www.wearedevelopers.com/magazine/462-dev-digest-125-duck-and-cover)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)