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# Help Desk

- **Company:** Titan Professional Resources
- **Location:** Oklahoma City, OK, United States
- **Salary:** $49,920.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, CompTIA Network+, System Configuration, Multi-Factor Authentication, Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Remote Access Technology, Service Pack, Microsoft SharePoint, Virtual Local Area Networks, Wi-Fi Technology
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba24eb18ef59bdba

## About the Role

Do you have experience in iOS?, We are seeking a motivated and customer-focused IT Help Desk Professional to join a growing technology team in a modern, collaborative office environment located in a vibrant downtown district.

This is an onsite, client-facing role ideal for someone who is professional, technically curious, and thrives in a fast-paced support environment. Opportunities are open for both Level 1 and Level 2 candidates., * Hands-on experience troubleshooting hardware, software, and peripheral devices

 * Working knowledge of Microsoft 365 (including Teams and SharePoint)
 * Familiarity with endpoint protection tools and multi-factor authentication
 * Experience with ticketing systems
 * Exposure to Windows, macOS, iOS, and/or Android environments
 * Understanding of basic networking concepts (Wi-Fi troubleshooting, IP addressing, VPNs)
 * Experience working across diverse technologies (well-rounded background preferred over highly specialized/siloed experience)

Preferred (Not Required) Certifications

 * CompTIA A+
 * CompTIA Network+
 * Google IT Support Professional Certificate
 * Microsoft 365 or Windows support certifications

## Description

* Respond to help desk tickets promptly with a strong customer service mindset while meeting defined service level agreements (SLAs)
 * Troubleshoot and resolve issues related to connectivity, access, MFA, applications, and endpoint devices
 * Support device setup, imaging, configuration, lifecycle management, and user environments across multiple platforms
 * Apply software updates, security patches, endpoint protection, and manage user access controls including account provisioning and deactivation
 * Monitor for unusual or suspicious activity and escalate concerns appropriately
 * Coordinate onboarding and offboarding processes, including provisioning equipment, access, and ensuring secure deactivation and asset recovery
 * Maintain accurate documentation of tickets, troubleshooting steps, resolutions, and system configurations
 * Identify recurring issues and recommend process improvements or preventative solutions
 * Collaborate with internal teams, leadership, and external vendors, escalating complex technical issues as needed
 * Assist with administration of systems and networks, including Microsoft 365, Active Directory, security protocols, and basic networking (IP addressing, VLANs, VPNs, remote access)
 * Participate in projects such as system upgrades, device rollouts, network troubleshooting, and client migrations


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