> Markdown version of [/jobs/ext/542237-tier-1-helpdesk-support-specialist-va-cleared](https://www.wearedevelopers.com/jobs/ext/542237-tier-1-helpdesk-support-specialist-va-cleared). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Helpdesk Support Specialist (VA Cleared) - **Company:** Privateer IT LLC - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Issue Tracking Systems, User Administration - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bae82ecfc3926a20 ## About the Role Do you have experience in Video communication?, Do you have a High school diploma or GED?, At Privateer IT, we are always looking for talented individuals who thrive on big ideas and bold action. As a seasoned Tier 1 Helpdesk Support Specialist with 1-3 years of experience, you bring a passion for innovation and a commitment to delivering exceptional results. You are driven by outcomes, obsessed with quality, and focused on using innovation as a key driver for client satisfaction and high-performance delivery. Here, you will find the opportunity to grow as a professional in a collaborative, team-oriented environment, where your contributions will have a direct impact on mission-critical projects that make a difference to the citizens we serve. Ready to leave your mark with us? * U.S. Citizenship with the ability to obtain and/or maintain the security clearance level stated below is required for this specific opportunity. Privateer IT, LLC is unable to sponsor at this time., The ideal candidate brings prior helpdesk or service desk experience, strong communication and problem-solving skills, and an active VA clearance. This is a remote position open to candidates located anywhere within the United States, including the District of Columbia., * 1-3 years of helpdesk or technical support experience supporting end users * Active/current VA clearance (required) * Experience using ticketing systems and documenting support interactions * Basic understanding of application troubleshooting and user access management * Strong verbal and written communication skills * Ability to work in a fast-paced, customer-focused environment, High School Diploma or equivalent * Clearance: Active/Current VA clearance * Years of Professional Experience: 1-3 years Nice If You Have: * Experience supporting healthcare or clinical systems * Familiarity with AI-based applications or SaaS platforms * Knowledge of VA systems or federal IT environments * IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus Core Competencies * Customer Service Excellence * Problem Solving & Troubleshooting * Attention to Detail and Documentation Accuracy * Time Management and Prioritization * Team Collaboration Work Environment * May include shift-based schedules to support operational coverage * Remote or onsite work depending on contract requirements * Must adhere to all VA security and compliance standards, * Strength & Endurance: Ability to lift, carry, or move objects up to [specific weight requirement, e.g., 50 lbs]. Requires prolonged standing, walking, or physical activity for extended periods (e.g., up to 8 hours). * Vision & Hearing: Must have the ability to see small details or distinguish colors and communicate clearly in person, via telephone, or during video teleconferences. * Sensory Requirements: Ability to talk, listen, and speak clearly on the phone or in video calls. * Repetitive Tasks: Involves performing repetitive tasks, such as typing, data entry, or similar actions. * Posture & Positioning: Requires the ability to kneel, bend, stoop, or squat regularly., * ADA, FMLA Compliance: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. * Attendance: Ability to maintain regular, punctual attendance in alignment with ADA, FMLA, and other federal, state, and local standards. ## Description This role provides frontline technical support for an AI-powered clinical intelligence platform supporting the U.S. Department of Veterans Affairs (VA). This position is responsible for delivering high-quality customer service, resolving basic technical issues, and ensuring seamless system access and usability for end users. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)