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# Senior Associate, Desktop Support

- **Company:** Onward Search
- **Location:** Newark, DE, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $120,640.0
- **Contract:** Temporary contract
- **Skills:** Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Network Protocols, Software Deployment, TCP/IP, Peripherals, Computer Equipment, Os Ticket
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f0369e88bb697c4f

## About the Role

Do you have experience in Ticketing system technical support?, * Solid understanding of desktop operating systems, hardware, and peripherals.

 * Knowledge of networking protocols including TCP/IP, DNS, DHCP, and VPN.
 * Experience with remote support and ticketing software.
 * Strong troubleshooting and problem-solving skills.Familiarity with ITIL practices is a plus.

## Description

We're seeking a Senior Associate, Desktop Support to support a tech-driven organization. This is a 6 month contract with a strong chance to extend, based on-site in our client's office location in Newark, DE. The position involves providing technical assistance and maintaining desktop computing environments., * Offer technical assistance to end-users, resolving hardware, software, and network issues promptly.

 * Install, set up, and maintain desktop hardware, software, and peripherals.
 * Respond efficiently to support requests, ensuring timely incident resolutions.
 * Perform software deployments, updates, and security patches on desktops.Keep detailed records of support activities using ticketing systems.


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