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# IT Support Technician

- **Company:** Advanced
- **Location:** Long Beach, CA, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Networking Basics, Internet Protocol Telephony, Enterprise Software Applications, Microsoft InTune, Laptops, User Accounts
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c71a74b59f063187

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in IT or related field preferred.

Requirements:

 * 2+ years of IT help desk or technical support experience.
 * Ability to prioritize and manage multiple requests in a fast-paced environment.
 * Strong knowledge of Windows operating systems.
 * Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
 * Excellent problem-solving, communication, and customer service skills.
 * Ability to travel to off-site locations as needed
 * Experience with Microsoft Intune is a plus.
 * Relevant certifications are a plus (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals).

## Description

The IT Support Technician plays a critical role in supporting the organization's technology operations by providing responsive, high-quality technical support to end users. This position is responsible for diagnosing and resolving technical issues, maintaining user systems and access, and contributing to a reliable, secure, and efficient IT environment across multiple locations., * Serve as the primary point of contact for all IT support requests.

 * Provide support for both on-site and remote users.
 * Diagnose and resolve complex hardware, software, network, and peripheral issues for desktops, laptops, printers, VoIP systems, and mobile devices.
 * Install, configure, and maintain end-user devices and business applications.
 * Manage user accounts, passwords, and access permissions in enterprise systems (e.g., Microsoft 365, Active Directory).
 * Provide clear, step-by-step guidance to users and promote preventive best practices.
 * Collaborate with third-party vendors and internal teams to troubleshoot and resolve application and infrastructure-related issues.
 * Maintain thorough and accurate ticket documentation, troubleshooting notes, and follow-up communication.
 * Assist with employee onboarding and offboarding, including account setup and equipment provisioning.
 * Provide on-site and remote support for multiple office locations.
 * Develop, update, and maintain technical documentation and knowledge base articles for both IT staff and end users.
 * Maintain accurate IT asset inventory and track hardware and software assignments.


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