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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Court Computer Systems Engineer II (352C) - **Company:** Superior Court - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $101,357.0 - $123,166.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cisco Unified Communications Manager, Collaborative Software, IT Management, Jabber, Local Area Networks, Network Troubleshooting, Runbook, Software Asset Management, Software Deployment, Peripherals, Information Technology, Laptops, Cisco, User Accounts - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=25dcd36380b92f24 ## About the Role Do you have experience in Video conferences (communication methods)?, Typical Physical Requirements: Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; ability to crawl through various areas requiring movement on hands and knees; ability to climb, stoop, crouch, kneel, and access equipment in tight spaces; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer, telephone, calculator, copiers, and FAX. ## Description The Superior Court of California, County of San Francisco, is looking for an experienced IT professional to join its Information Technology Group as a Court Computer Systems Engineer II. This is the senior working level of the Engineer series-a role built for someone who can work independently, think at a systems level, and be a trusted resource for both technical staff and court personnel. You'll own infrastructure, support services, and collaboration technology across a multi-site court environment, working alongside judges, administrators, and frontline staff to keep critical operations running. You'll report to the Court Computer Systems Manager and work within a collaborative IT team that supports the daily operations of one of California's busiest court systems. If you want your technical skills to serve a meaningful public institution, this is the role. This selection process is being conducted in accordance with San Francisco Superior Court Personnel Rule 4. An eligibility list will not be established. FINAL FILING DATE: 12:00 PM, June 22, 2026, User Support & Service Desk * Serves as first-line IT support by monitoring and triaging inbound support channels, responding to incidents and requests, troubleshooting issues, and ensuring timely resolution and customer follow-up. * Provides remote and onsite support across multiple locations for executives, judicial officers, management, and staff-including white-glove service for senior leadership with a consistently professional user experience. * Provides end-user training and guidance on systems, applications, and technology best practices. Technical Support * Troubleshoots and resolves hardware, software, operating system, printer, mobile device, and collaboration technology issues across Windows and Mac environments, including Zoom Rooms software, hardware, and network issues in real-time. * Serves as an escalation point for complex issues unresolved by the help desk; performs root-cause analysis during outages and system malfunctions. * Identifies recurring issues and opportunities for automation or process improvement; maintains awareness of relevant software bugs, patches, and security updates and implements solutions as needed. Site & Infrastructure Support * Supports conference room technology: video conferencing systems & local network hardware. * Installs, configures, troubleshoots, and maintains Cisco Unified Communications Manager (CUCM), Unity Connection voicemail, IVR applications, Cisco IP phones (including legacy 7962 series), soft phones for IP Communicator or Jabber, and voicemail administration). Systems Administration * Administers assigned systems; maintains accurate system records, configurations, and hardware/software inventory. * Provisions, modifies, revokes, and audits user accounts and access permissions. * Manages full lifecycle support for IT assets including, but not limited to, desktops, laptops, printers, mobile devices, and peripherals. Onboarding & Offboarding * Processes onboarding requests: images and deploys devices, configures user access, and conducts IT onboarding sessions for new hires. * Processes offboarding requests: revokes access, recovers assets, and reimages devices in accordance with compliance and service-level requirements. Inventory & Asset Management * Maintains hardware and software inventory records and distributes IT equipment and supplies as needed. Projects & Continuous Improvement * Contributes to and leads small/medium-sized IT initiatives including system migrations, office buildouts, hardware rollouts, and software deployments. * Identifies technical risks, develops contingency plans, and implements operational improvements to enhance reliability and efficiency. * Performs project-related tasks assigned by IT leadership or project managers. Communication & Documentation * Creates and maintains technical documentation, runbooks, knowledge base articles, procedures, and end-user instructions. * Assists with major incident response activities including internal communications and status updates in a timely manner. Collaboration & Leadership * Coordinates with vendors, consultants, and partner agencies on installations, support, procurement, and complex technical issues; develops recommendations related to technology procurement, vendor selection, and IT policy. * Provides guidance and direction to junior technical staff during installations, maintenance activities, and projects. Performs other job-related duties as required. Work is performed in an office and computer center environment; continuous contact with other staff and the public., The online application, resume, and cover letter are very important to the selection process. It is recommended that applicants review the information in this announcement and on the application very carefully. Once the application has been submitted, it cannot be corrected, changed or resubmitted. All applications must be submitted by the final filing date and time indicated in this announcement. SELECTION PROCESS Initial Screening: Complete application packages received by the final filing date and time will be evaluated to determine if applicants meet the minimum qualifications. The Court will further evaluate these documents and may interview only those applicants it deems may best meet the needs of the Court. Not all applicants will receive an interview. Oral Interview: Selected applicants may be interviewed to determine their relative knowledge, abilities, and skill levels in job-related areas. If interviews are scheduled, it is anticipated that they will be conducted in July 2026. Qualified applicants with disabilities requiring reasonable accommodation to participate in the selection process should complete the relevant section of the employment application. OTHER APPOINTMENT INFORMATION Employment is subject to security clearance. Any false statement or omission of material fact may cause forfeiture of employment. Information presented on employment applications, resumes, and attachments, and during the selection process is subject to verification. Employees are prohibited from engaging in activities which conflict with the interests of the Superior Court of California, County of San Francisco. Immigration laws require that all employees hired after November 6, 1986, must provide proof of work eligibility. At the time of appointment to a position, all applicants must possess a valid Social Security number, and will be required to present original documents which verify citizenship or legal alien status as well as identity (such as a social security card and driver's license, or a green card and a driver's license, or a valid U.S. passport). ## Related Videos - [You’re a great coder? 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