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# Technical Support Analyst

- **Company:** FULLSTEAM INC.
- **Location:** United States (Remote available)
- **Salary:** $40,000.0 - $53,362.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e9f1a9b9d5ec2f9a

## About the Role

Do you have experience in Windows?, * Strong knowledge of hardware, software, networking, and computer systems.

 * Proficiency in spoken and written English is essential.
 * Prior technical support experience is preferred.
 * Hospitality experience is beneficial, * Must have experience troubleshooting Windows 7, 8, 10, and 11.
 * Fluent in English.
 * Networking experience/knowledge.
 * Available to work a 24/7/365 rotating schedule

## Description

The Technical Support Analyst is responsible for providing technical support to customers in through various channels such as phone, email and chat. This role involves supporting custom applications, documenting and tracking customer inquiries and issues, and collaborating with the Technical Support Team to resolve complex technical problems., * Provide technical support to customers.

 * Support custom applications; training will be provided.
 * Document and track customer inquiries and issues in the ticketing system.
 * Collaborate with the Technical Support Team to escalate and resolve complex technical problems.
 * Ensure high levels of customer satisfaction through excellent communication and problem-solving skills


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