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# Tier 1 End User Support Technician

- **Company:** Equity Staffing Group Incorporated
- **Location:** Kansas City, MO, United States
- **Experience:** Experienced
- **Salary:** $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Software Engineering, Peripherals, Computer Equipment, Information Technology, Servicenow
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=61096cad0a0cd0a2

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High School Diploma or GED

 * 3-4+ years phone-based customer support experience with proven empathy, patience, and professional phone presence
 * Strong Service Desk / Help Desk background handling Tier 1 support tickets
 * Solid knowledge of computer hardware, Windows OS, and troubleshooting methodology
 * Highly organized, self-starter who can manage multiple priorities
 * Strong communication skills - both written and verbal

## Description

Equity Staffing is seeking an Tier 1 End User Support Technician to provide hands-on technical support for computer systems, hardware, software, and AV equipment.

This is a hands-on role for someone who thrives in fast-paced service desk environments and can hit the ground running.

Duties

 * Provide Tier 1 technical support for desktops, laptops, peripherals, OS, and software issues
 * Create, manage, and resolve tickets in ServiceNow within established SLAs
 * Image, configure, install, repair, and upgrade end user devices
 * Support users both remotely and onsite with troubleshooting and system access
 * Set up workstations for new hires and assist with office/equipment moves
 * Provide Tier-1 AV support for conference rooms and presentations


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