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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Cente - **Company:** HCL Technologies - **Location:** Columbus, OH, United States - **Experience:** Starter - **Salary:** $51,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Data Centers, Monitoring of Systems, Data Logging, Building Management System (BMS), Metasys, SolarWinds (Software), Physical Verification, Simplex Dental Software, Control M - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=497ba54c559ae48f ## About the Role Do you have experience in SolarWinds?, * Data center operational environments * Power distribution, UPS, and generator systems (operational awareness) * Cooling and environmental systems * Fire alarm and life-safety systems * Familiarity with monitoring tools such as Metasys, SolarWinds, Control-M, or equivalent * Strong adherence to SOPs and escalation discipline * Calm and methodical response under pressure * High attention to detail and situational awareness Experience & Qualifications * 1-3 years experience in: * Data center operations * Facilities support * Critical infrastructure or similar environments * Experience with: * Smart Hands & Feet or on-site support models * Centralized monitoring or NOC-driven environments (preferred) * Ability to work rotating shifts, weekends, holidays, and during severe weather events ## Description The Smart Hands & Feet Data Center Support Technician provides 24×7 on-site operational presence to support safe, reliable, and uninterrupted operations at the HCLTech Columbus Data Center. This role acts as the eyes and ears on the ground, performing monitoring, walk-arounds, first-level validation, controlled response, and escalation for data center facilities, power, cooling, security, and life-safety systems. The role works in close coordination with remote NADC (North America Data Center) / Monitoring teams and on-call HCLTech facilities and engineering resources. Important: This is not an engineering, repair, or decision-making role. Activities are strictly limited to monitoring, verification, approved actions per SOP, and escalation. Scope of Responsibilities1. Monitoring & Remote System Oversight The technician will continuously monitor and respond to alerts from enterprise and local systems, including: * Weather conditions (to proactively identify storm or environmental risks) * Control-M - batch job status, failures, and operational alerts * Metasys - building management system (BMS) alarms and environmental thresholds * SolarWinds - infrastructure and system alerts * Data center CCTV / camera systems for security and situational awareness * NADC / MSP-managed monitoring platforms as applicable Responsibilities include: * Alert acknowledgement * Initial validation (remote or physical as required) * Following documented SOPs and runbooks * Timely escalation to MSP, facilities, or on-call engineering 2. Physical Walk-Arounds & Routine Checks Perform scheduled and event-driven walk-arounds of the data center and support areas, including: * Raised floor inspections for hazards, obstructions, or abnormalities * Visual checks of POP rooms, maintenance rooms, battery rooms, and electrical areas * Verification of access-controlled and sensitive areas Conduct and document routine checks, including: * Liquid cell battery fluid levels * UPS backup battery levels supporting camera systems * Glycol levels for CRAC units * Leak detection systems for alarms or failures * Emergency gas shut-off valves (visual verification only) * EPO (Emergency Power Off) button accessibility and readiness Specialized testing, calibration, or corrective work is performed by licensed contractors or HCLTech facilities engineers. 3. Power, Cooling & Environmental Support (First-Level) Provide first-level operational support for critical infrastructure under approved procedures, including: Power Systems * Utility power availability verification * Generator systems (status monitoring and alert response) * UPS systems and associated battery rooms * Emergency power systems Cooling & Environmental Systems * CRAC unit status and alarms * Temperature and humidity conditions * Glycol level monitoring Key activities: * Verify normal utility power availability before transferring systems off generator power * Place data center systems into bypass mode during approaching storms as directed by SOP or facilities leadership * Support restoration from bypass mode once conditions are cleared and approval is provided 4. Event-Driven & Incident Response Support Respond to event-driven alerts and incidents, including: * Generator, UPS, battery room, maintenance room, and POP room alerts generated via NADC / MSP monitoring * Power and environmental alarms requiring physical validation * Storm-related operational activities Responsibilities include: * Physical verification of alarm conditions * Immediate notification of MSP and on-call facilities contacts * Supporting incident coordination until relieved by authorized personnel 5. Fire Alarm & Life-Safety Support * Respond to Simplex fire alarm system notifications * Acknowledge alarms and follow defined response procedures * Provide checks-and-balances oversight when disarming fire alarms, when authorized * Support actions to prevent unnecessary fire department dispatch, where approved * Assist during fire, safety, or environmental incidents under guidance from NADC and HCLTech facilities teams 6. Security, Access & Facility Support * Monitor data center camera systems and controlled-access areas * Receive, log, and secure deliveries of data center equipment and materials * Provide escort support for authorized vendors and service providers * Check in cleaning crews and unlock/secure janitorial closets per schedule and policy 7. Communication, Logging & Escalation * Serve as the primary on-site responder while on shift * Contact on-call personnel promptly in response to alerts or incidents * Escalate to secondary and tertiary contacts if primary resources are unavailable * Provide clear, accurate, and timely communication during active or potential incidents * Maintain detailed logs of: * Events and alerts * Actions taken * Escalations and hand-offs ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Business Strategies for Scaling European Tech](https://www.wearedevelopers.com/videos/1694-business-strategies-for-scaling-european-tech) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)