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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager Operations Program Support - **Company:** Metropolitan Transportation Authority - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $86,968.0 - $108,710.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Power BI, Information Technology, People Soft - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6bc445a338beef91 ## About the Role Do you have experience in Continuous improvement?, Do you have a Master's degree?, Bachelor's Degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field. Must have a minimum of six (6) years of related experience. A Master's Degree is preferred in one of the disciplines listed above, or a related field may substitute for two years of the required experience. Competencies: Experience in highly analytical roles performing auditing, running queries, or other relevant analytical experience is preferred. Experience with MTA policies, procedures, and processes related to departmental operations and administration preferred. Excellent writing, grammar, organization, communication, and interpersonal skills. Ability to work collaboratively with an aptitude for managing detailed analytical work. Must have focus and the ability to deliver results, organizational effectiveness, and continuous improvement. Ability to handle sensitive and confidential information with sound judgment and discretion. Ability to work effectively with all levels of management and team members. Excellent problem-solving, listening, and prioritization skills. Ability to work in a high-profile, high-pressure environment effectively. Proficiency in Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Teams, or similar applications. Proficiency in PeopleSoft, Power BI, and project management applications (such as Visio) preferred. ## Description The Manager of Operations Program Support will assist in managing MTA Construction and Development's efforts to implement various support functions for an MTA Capital Program and Business Operations component. Responsible for helping with timely decision-making, identifying issues, and enabling efficient, high-quality work products for support functions. Manages and develops unit staff. Responsibilities Assist in managing the implementation of administrative functions, including but not limited to some of the following areas: compensation, employee/labor relations, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, and equipment/supplies management. Support coordination with related parties throughout C&D, which includes management and oversight of the C&D compensation team. Training, coaching, and developing staff on MTA Compensation guidelines as well as automated salary worksheet processes and workflows. Manage and support improvements in developing, analyzing, reporting, and maintaining compensation data for consolidated agencies within the related systems supporting business units and departmental operations. Conducted audits, ran queries to identify issues, provided recommendations, and supported resolution in coordination with senior management. 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