> Markdown version of [/jobs/ext/543554-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/543554-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** Addison Group - **Location:** Allen, TX, United States - **Salary:** $45,760.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Business Systems, Oracle (Applications), Salesforce.Com, SAP (Applications), Infor - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a5db6706a80d4293 ## About the Role Do you have experience in Technical support via email?, Do you have a High school diploma or GED?, The ideal candidate will have experience supporting technical or industrial product lines, managing customer inquiries, and working within ERP and CRM systems. This is an excellent opportunity for someone who enjoys balancing customer service, sales support, and order management responsibilities in a fast-paced environment., * High school diploma or equivalent required; Associate's degree or higher preferred. * Previous experience supporting customers within manufacturing, industrial products, construction materials, wholesale distribution, engineering-related products, or similar industries. * Demonstrated ability to discuss product offerings, identify customer needs, and recommend appropriate solutions. * Experience entering and managing orders within an ERP platform such as SAP, Oracle, Infor, or similar systems. * Working knowledge of CRM software; Salesforce experience is highly preferred. * Strong customer service orientation with a commitment to delivering responsive and professional support. * Excellent verbal and written communication skills, including the ability to explain technical information and pricing details clearly. * Strong organizational skills with exceptional attention to detail and accuracy. * Ability to analyze inventory and order information to communicate realistic lead times and customer commitments. * Comfortable managing multiple tasks and competing priorities in a deadline-driven environment. Preferred Qualifications: * Associate's or Bachelor's degree. * Experience working with Salesforce CRM. * Familiarity with ERP order management systems. * Knowledge of industrial, manufacturing, construction, or engineered product environments. * Bilingual Spanish language skills are a plus. ## Description Addison Group is partnering with our client to hire two Product Support Specialists to join their customer support and sales operations team. This position serves as a key point of contact for distributors, sales representatives, and customers by providing product guidance, processing orders, and ensuring a seamless customer experience throughout the sales cycle., * Respond to customer inquiries via phone, email, and other communication channels, ensuring timely resolution of questions and concerns. * Assist sales personnel by providing product information, pricing details, lead times, and order status updates. * Recommend appropriate product solutions based on customer requirements and application needs. * Enter, review, and manage customer orders with a high degree of accuracy while maintaining ownership throughout the order lifecycle. * Utilize CRM and business systems to document customer interactions, track opportunities, and maintain account records. * Monitor inventory availability and production information to provide accurate delivery expectations and shipment timelines. * Coordinate with internal departments to resolve order discrepancies, product questions, and service-related issues. * Support ongoing team coverage through cross-functional training and collaboration with colleagues. * Maintain detailed records and ensure all customer transactions comply with company procedures and service standards. ## Related Videos - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Breaking the Hardware Mindset: Overcoming Barriers to System-Level Innovation](https://www.wearedevelopers.com/videos/1635-breaking-the-hardware-mindset-overcoming-barriers-to-system-level-innovation) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)