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# Technical Support Specialist

- **Company:** University of the Cumberlands
- **Location:** Williamsburg, KY, United States
- **Contract:** Permanent contract
- **Skills:** Network Configuration and Change Management, Software Troubleshooting, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5095d0321ef96753

## About the Role

Do you have experience in Research?

## Description

The Technical Support Specialist provides technical assistance to our students, faculty, and staff. Responsibilities for this position include:

 * Research and identify solutions to software and hardware issues
 * Diagnose and troubleshoot technical issues, including account setup and network configuration
 * Ask customers targeted questions to quickly understand the root of the problem
 * Track computer system issues through to resolution, within agreed time limits
 * Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
 * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
 * Provide prompt and accurate feedback to customers
 * Ensure all issues are properly logged
 * Prioritize and manage several open issues at one time
 * Follow up with clients to ensure their IT systems are fully functional after troubleshooting
 * Prepare accurate and timely reports
 * Document technical knowledge in the form of notes and manuals


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