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# IT Technician

- **Company:** Pure Safety Group, Inc.
- **Location:** Pasadena, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, Microsoft Software, Azure Active Directory, TCP/IP, User Environment Management, Microsoft InTune, Information Technology, Epicor ERP, Laptops, User Administration
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5dd83b1dbf16cc46

## About the Role

Do you have experience in Windows?, We are seeking a proactive and technically skilled IT Technician with approximately 5 years of hands-on experience in IT support and infrastructure management. The ideal candidate will have a basic understanding of manufacturing shop floor systems, proficiency within a Microsoft-centric environment, and a strong background in troubleshooting end-user computing issues., * Approximately 5 years of IT support experience, preferably in a mid-sized business environment.

 * Solid experience with Microsoft technologies, including Windows OS, Azure AD, Intune, Exchange Online, and Office 365.
 * Optional hands-on experience supporting or administering ERP systems, ideally Epicor.
 * Strong troubleshooting skills for hardware, software, and network issues.
 * Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
 * Excellent communication and customer service skills.
 * Ability to work independently and prioritize multiple tasks effectively., * Epicor ERP user.
 * Experience with Watchguard firewalls.
 * Experience in ITIL or other service management frameworks.

## Description

* Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues across the organization.
 * Administer and support Microsoft 365, Azure AD, and Microsoft Intune for device and user management.
 * Assist in maintaining and supporting the company's ERP system, preferably with Epicor ERP.
 * Configure, deploy, and troubleshoot Windows-based desktops, laptops, and mobile devices.
 * Maintain and update IT documentation, asset tracking, ticket management, and system configurations.
 * Collaborate with vendors and internal teams on system upgrades and troubleshooting.
 * Participate in IT projects including infrastructure upgrades, migrations, and deployments.
 * Monitor and manage system alerts, security updates, and backup processes.


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