> Markdown version of [/jobs/ext/543734-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/543734-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - **Company:** VXI Global Solutions - **Location:** Morrow, GA, United States - **Experience:** Starter - **Salary:** $37,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Literacy, Issue Tracking Systems, Internet Services, Network Troubleshooting - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e0f001d09454765 ## About the Role Do you have experience in Typing?, Do you have a High school diploma or GED?, * High School Diploma or equivalent required * 1 - 2 years minimum previous customer service call center experience * 1+ years of previous tech support experience preferred * Ability to type 35 WPM with 90% accuracy or higher * Open availability to work any time within our operating hours outlined below, * Professional demeanor and strong interpersonal skills * Ability to diagnose and resolve basic hardware, software, and network issues * Ability to gather accurate information, respond effectively, and adapt to customer needs * Logical thinking and structured issue resolution * Ability to manage multiple interactions and meet SLAs * Effective probing and listening skills to identify customer needs * Strong verbal communication skills * Working knowledge of computers and MS Windows * Willingness to learn new systems, tools, and processes in a fast-paced environment * Ability to navigate multiple screens and systems simultaneously * Strong multitasking and attention to detail * Minimum typing speed of 35 WPM with 90% accuracy or higher * Ability to follow direction, accept coaching, and apply feedback Work Environment & Schedule Requirements * Ability to work in a 24/7 call center environment, including evenings, weekends, and holidays * Fast-paced, customer-facing role requiring sustained phone and system use, * High school or equivalent (Required) Experience: * call center/contact center: 1 year (Preferred) * technical support: 1 year (Preferred) ## Description As a Technical Support Account Associate (Tier 1), you will serve as the first point of contact for customers of a leading telecommunications provider. You will receive inbound calls from customers experiencing internet service-related interruptions. This role is responsible for basic technical troubleshooting, billing education, service upgrades, and general customer service support while delivering a positive and professional customer experience. Tier 1 associates focus on issue identification, resolution using established tools and procedures, and escalation when appropriate. This role is located onsite in Morrow, GA., * Receive inbound calls from customers experiencing service interruptions or technical issues * Perform basic troubleshooting for common internet and usage-related issues * Diagnose issues using approved tools, scripts, and troubleshooting procedures * Create, update, and manage trouble tickets in the ticketing system * Escalate unresolved or complex issues to appropriate internal teams following standard processes Customer Service & Account Support * Provide exceptional customer service with a customer-first mindset * Educate customers on product features, service functionality, and common troubleshooting steps * Assist customers with service upgrades, changes, and general account inquiries * Respond to customer questions via phone and/or electronic communication channels Billing & Payments Support * Explain billing statements, charges, adjustments, and payment activity * Educate customers on billing processes and available payment options * Resolve basic billing-related inquiries or route appropriately when needed Documentation & Systems Navigation * Accurately document customer interactions and resolutions * Enter, test, update, close, or cancel tickets per company procedures * Navigate multiple systems and applications simultaneously * Maintain awareness of service outages and customer-impacting events ## Related Videos - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)