> Markdown version of [/jobs/ext/543745-pos-help-desk-support](https://www.wearedevelopers.com/jobs/ext/543745-pos-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # POS Help desk support - **Company:** Retail Data LLC - **Location:** Irving, TX, United States - **Salary:** $35,360.0 - $39,520.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Cisco Hardwares, Domain Name System (DNS), Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Local Area Networks, Network Architecture, Network Connections, Network Administration, Remote Access Technology, Software Systems, TCP/IP, Wi-Fi Technology, Transaction Processing (Computing), Tablet Computers, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Laptops, Firewall Services Module, Zendesk - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=56b5d8ee9d8af84a ## About the Role Do you have experience in Windows?, * Proven experience in technical support roles with a focus on POS systems or retail IT environments. * Strong knowledge of computer hardware components and peripherals used in POS setups. * Familiarity with operating systems including Windows * Hands-on experience with network administration concepts such as LAN/WAN management, TCP/IP, DNS, VPNs, firewalls, and Cisco Meraki solutions. * Proficiency with ticketing tools like CRM, Jira, or Zendesk * Excellent communication skills with the ability to explain technical issues clearly to non-technical staff. * Ability to analyze problems quickly and develop effective solutions under pressure. * Knowledge of mobile device management (MDM) for supporting tablets or handheld POS devices is a plus. * A proactive attitude with strong organizational skills to manage multiple priorities efficiently. Join us as a POS Help Desk Support professional where your technical expertise fuels operational excellence!, * Network management: 1 year (Required) * Customer support: 1 year (Required) * Call center: 1 year (Required) ## Description Join our dynamic team as a POS Help Desk Support specialist, where you'll be the frontline hero in ensuring seamless point-of-sale (POS) operations across our retail environments. Your energetic and proactive approach will help troubleshoot technical issues, support hardware and software systems, and deliver exceptional customer service to store teams and end-users. This paid position offers an exciting opportunity to develop your IT support skills while making a tangible impact on daily business operations. If you thrive in fast-paced settings, love solving technical challenges, and excel at communication, this role is perfect for you!, * Provide prompt and effective technical support for POS hardware and software systems, including troubleshooting issues related to peripherals, terminals, and network connectivity. * Assist store staff with software troubleshooting, ensuring smooth transaction processing and system uptime. * Manage computer hardware setups, configurations, and maintenance for POS stations, including desktops, laptops, tablets, and mobile devices. * Support network infrastructure components such as LAN (Local Area Network), Wi-Fi (including Meraki), VPNs, firewalls, DNS, TCP/IP protocols, and switches to maintain reliable connectivity. * Utilize IT management tools like CRM and remote access. * Collaborate with network administration teams to resolve connectivity issues involving TCP/IP protocols or DNS configurations. * Assist in maintaining security protocols by supporting firewall configurations and VPN access for remote troubleshooting. * Document all support activities thoroughly in ticketing systems and communicate clearly with end-users to ensure resolution satisfaction. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)