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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Pursuit Aerospace - **Location:** Cleveland, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Information Systems, Remote Service Software, TeamViewer, Zoho Office Suite, CompTIA Strata - PC Hardware Technology Engineer, Information Technology, SolarWinds (Software), Zendesk, Servicenow - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7cc8927ccb7861ff ## About the Role Do you have experience in IT department experience?, Do you have a Associate's degree?, * Associate's degree in computer science, information technology, or related-field * At least 2 years of experience working in IT * Must be able to read, write, and speak fluent English' * Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis. * Must be able to perform work subject to ITAR/EAR regulations., * A Bachelor's degree in computer science, information technology, or related-field is preferred. * Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk * Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support * Ability to read and interpret technical instructions and follow work instruction especially regarding check lists. * Adept in writing technical solutions and providing helpdesk ticket updates * Energetic, organized, and detailed oriented. * Highly developed interpersonal skills and the ability to work well in a team-based environment. * Customer focused and pragmatic problem solver. * Ability to work Independently, with minimal supervision. * Technically inclined in modern computer systems Working Conditions * Must be able to have prolonged periods sitting at a desk and working on a computer. * Must be able to frequently sit, stand and walk. * Must be able to lift and carry up to 15 pounds. * Requires mobility in a manufacturing plant environment while using Personal Protective Equipment. * Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor ## Description * Provide phone support for company employees worldwide for a portion of the day * Perform installation of PC hardware and software. * Perform onboarding and deboarding duties for end users. * Assist in network and hardware troubleshooting. * Assist in performing preventative maintenance and upgrades on servers. * Help to facilitate and participate in project related work. * Perform hands on tasks determined by the information systems staff. * Assist in updating user and technical documentation. * Embrace I.T. shared services approach of supporting the entire business when applicable., The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)