> Markdown version of [/jobs/ext/544462-program-manager-nyc-sbs-apex-accelerator-mwbe-vendor-services](https://www.wearedevelopers.com/jobs/ext/544462-program-manager-nyc-sbs-apex-accelerator-mwbe-vendor-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Manager - NYC SBS APEX Accelerator/MWBE Vendor Services - **Company:** DEPARTMENT OF BUSINESS SERV. - **Location:** New York, NY, United States (Remote available) - **Salary:** $62,868.0 - $72,298.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Databases, Email Production, Microsoft Visio, Microsoft PowerPoint, Apex Code - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=10df5d6e722503cd ## About the Role Do you have experience in Visio?, Do you have a High school diploma or GED?, Program Manager Associate (Vendor Services Associate): up to 2 years of full-time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities., Program Manager (Vendor Service Representatives): 3+ of full-time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities., 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or, 3. Education and/or experience which is equivalent to "1" or "2" above, However, all candidates must have at least one year of experience as described in "1" above. Preferred Skills Preferred Skills: -Ability to use sound judgement and recommend appropriate action steps for small business growth -Strong project management skills with the expertise to manage projects involving diverse stakeholders -Customer service orientation and proficiency -Ability to work well with others to achieve common goals -Previous experience in program development including design, implementation and contract administration -Proficiency with MS Word, Excel, PowerPoint, Visio, Project and Outlook with the ability to deliver flow charts, process flows and create presentations. -Foreign language skills a plus Public Service Loan Forgiveness ## Description The NYC Department of Small Business Services APEX Accelerator and M/WBE Vendor Services Unit is seeking a Program Manger to oversee the daily activities of services focused on helping small businesses sell their goods or services to the government. This includes coordination between internal staff and partner organizations, coordinating technical assistance/direct customer service to small businesses and marketing of the program and other small business-related programs, attending, presenting and monitoring workshops, tracking success stories and vendor management. The Program Manager will report directly to the Executive Director of the NYC SBS APEX ACCELERATOR/M/WBE Vendor Services Unit. Job Responsibilities: * Managing the administration and development new programming, including managing the program administrator vendor, in cooperation with SBS, City Hall and Agency partners * Developing and managing standard operating procedures (SOPs), internal and external communications, and data/reporting standards for the program * Overseeing program outreach and recruiting and to that end, development of marketing materials with marketing department * Assist government agencies and prime contractors in researching small business databases for potential contracting opportunities * Conduct research and make recommendations related to doing business with government agencies * Conduct market research and develop marketing strategies/tactics related to government customers * Conduct counseling sessions with business clients in ways to qualify for government contracts and subcontracts, researching potential opportunities, pricing, etc. * Assist clients in researching potential contracting and subcontracting opportunities * Advise clients on the registration and certification processes needed to do business with government * Assist in the creation of strategies to acquire small business clients that includes retrieving information from traditional and web-based communications tools such as social media and email marketing campaigns * Collect and interpret business profile and program process data to inform service and program improvement and decision making * Assist with developing assessment tools, performance reports and surveys for programs * Recommend new program development based on program observation, data analysis and research * Conduct analysis to support program marketing, recruitment, and follow-up * Manage a success story system, proactively collecting and organizing success stories from MWBEs who have won contracts as a result of the support of the unit * Participate in special projects and other duties as needed, This position may be eligible for remote work up to two days per week, in accordance with the Remote Work Pilot Program established between the City and DC37; however, note that per this program, employees may be required to report to the workplace in person if operational needs warrant., 2., High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or, New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [You’re a great coder? 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