> Markdown version of [/jobs/ext/544470-service-desk-administrator](https://www.wearedevelopers.com/jobs/ext/544470-service-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Administrator - **Company:** Anduril Industries - **Location:** Hattiesburg, MS, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $78,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, System Configuration, Linux, Identity and Access Management, Issue Tracking Systems, MATLAB, Microsoft Office, System Center Configuration Manager, Zero Trust Network Access, Okta, Workspace ONE, Microsoft InTune, Adobe, Casper Suite, Servicenow - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=60e9fa7e86ef80e6 ## About the Role Do you have experience in Video conferences (communication methods)?, * At least 3 years of experience in a service desk technical role * Excellent knowledge of PC and Apple hardware * Extremely detail oriented * Excellent customer service * Excellent communication skills * Experience with a ticketing system and managing a ticket queue * Must participate in a weekly on call rotation * Must be able to travel if necessary * Must be eligible to obtain and maintain a U.S. TS clearance, * Experience with Jira Service Desk or Service-Now * Experience with endpoint management tools (SCCM, Jamf, Intune, Workspace One, etc) * Experience with Zoom and related video conferencing hardware * Experience with Okta or other similar IAM tools * Experience in a Zero trust/beyond corp environment ## Description This position will support key day-to-day processes such as: technical IT support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril's inventory and asset management program., * Provide on-site and remote technical support for software and hardware. * Handle tickets in the Jira Service Management system. * Identify persistent problems and recurring failures and escalate to team leads and engineering teams. * Provide support for Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint. * Inventory and Asset management of all endpoint hardware. * Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc. * Participate in a weekly on-call rotation. * Identify knowledge articles and SOPs for end users and internal IT. * Assist with ongoing operational improvements and implementation projects as needed., To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind: * No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. * Please always verify communications: + Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address. + Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. * Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. * What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts. ## Related Videos - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)