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# Helpdesk Specialist

- **Company:** Cyprus Credit Union
- **Location:** West Jordan, UT, United States
- **Contract:** Permanent contract
- **Skills:** Information Systems, Desktop Computing, Issue Tracking Systems, Microsoft Software, Networking Basics, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=33a2a7c223e39dad

## About the Role

Do you have a valid Driver's License license?, Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, Experience providing technical support, troubleshooting hardware and software issues, or working in a helpdesk environment is preferred. Candidates should possess a working knowledge of computer hardware, operating systems, Microsoft applications, and basic networking concepts. Financial institution experience is a plus.

The ideal candidate has strong customer service, communication, and problem-solving skills, with the ability to explain technical concepts to non-technical users. They must be able to prioritize multiple tasks, work independently, learn new technologies quickly, and collaborate effectively with others.

A high school diploma or equivalent is required. Additional education, training, or certifications related to Information Technology are preferred.

A valid Utah driver's license is required, along with the ability to travel between locations and work occasional evenings or weekends when needed. Successful candidates will be dependable, adaptable, detail-oriented, and committed to providing exceptional service to both employees and the organization.

Ready to join the Most Loved Credit Union? Apply today-we'd love to hear from you.

## Description

Reporting to the Helpdesk Manager, the Helpdesk Specialist serves as the first point of contact for employees seeking technical assistance across all Cyprus Credit Union locations. This position provides support through phone, email, ticketing systems, and in-person interactions, helping employees resolve hardware, software, and system-related issues while delivering exceptional customer service., Provide timely technical support and troubleshooting for computer hardware, software, operating systems, and related technology. Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and other equipment. Respond to user requests, diagnose issues, document resolutions, and escalate complex problems when necessary. Assist employees with technology-related questions, provide basic training, and communicate technical information in a clear and professional manner.

Work closely with Information Systems team members to support projects, maintain system performance, and ensure technology resources meet business needs. Maintain accurate documentation, prepare reports as needed, and keep management informed of significant issues, trends, and recommendations. Stay current on technology changes, security best practices, and industry developments while assisting with additional IT functions and special projects as assigned.


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