> Markdown version of [/jobs/ext/544533-it-support-technician-m-f-8am-to-5pm](https://www.wearedevelopers.com/jobs/ext/544533-it-support-technician-m-f-8am-to-5pm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician-M-F 8am to 5pm - **Company:** Centra Healthcare`s - **Location:** Lynchburg, VA, United States - **Salary:** $50,544.0 - $75,795.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Desktop Computing, DevOps, System Center Configuration Manager, Remote Desktop Protocol (RDP), Peripherals, Computer Equipment, Information Technology - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=176049e45b10c820 ## About the Role Do you have experience in Desktop (troubleshooting support)?, Do you have a High school diploma or GED?, * High School Diploma / GED * 1 or more years of previous helpdesk and/or desktop support experience. Preferred Qualifications: * 1 or more of the following certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, HDI Desktop Support Technician, ITIL Foundations. ## Description The Support Technician is responsible for providing on-site tier 2 technical support and maintenance of the organization's computer systems, printers, and associated peripherals. The Support Technician will resolve software and hardware problems by troubleshooting, analyzing symptoms, identifying failures, and diagnosing faults using established processes and procedures to restore service to the customer. The Support Technician will provide excellent customer support in a patient, friendly, and helpful manner. Essential Duties and Responsibilities: * Responsible for administering the configuration, installation, troubleshooting, and support of IT-related hardware such as computers, printers, phones, iOS devices, and various associated peripherals. * Demonstrates the ability to install, configure, and troubleshoot software and applications and escalate to the appropriate teams if outside of the Support team's purview. * Supports the Ops Engineering and DevOps teams by providing initial troubleshooting of networking and telephony systems. * Resolves customer issues through clear communication and consistent follow-up, providing timely updates. * Performs minor troubleshooting and repair of network and telephony cabling. * Demonstrates the ability to utilize various technology-related tools used for troubleshooting and knowledge gathering for incidents. (ex. RDP, MECM, Active Directory) * Demonstrates ability to collaborate with vendors and other technology teams to help resolve issues. * Assists the Ops Engineering team with tasks associated with project implementations. * Responsible for the move of technology equipment as requested by the end user or department. * Provide comprehensive audio/visual support for conference rooms, ensuring seamless and efficient technology operation. * Utilize the department's ITSM tool to monitor work and document processes. * Document and track all hardware assets using established processes and tools to maintain an accurate stockroom inventory. * Participates in after-hours on-call support. * Maintains a flexible schedule and is responsive to assignments that align with the department's service requirements. * Assists the Service Desk by contributing to knowledge bases for documented processes, routine tasks, and incident resolutions. Essential Skills * Technically proficient with computer hardware, software, networking, and telephony. * Demonstrate strong critical thinking and problem-solving skills. * Provide exceptional customer service while providing IT user support. * Displays and promotes a positive public relations approach to staff physicians, nurses, patients, their families, and the public. * Must show the ability to function in a team setting by sharing information and assisting fellow team members and other technology teams. Other Functions: * Performs other duties as assigned. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)